Product Sales & Services Intern - Winter Seasonal 2018/2019 - Vail Mountain

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Product Sales Intern is a part of the Product Sales & Services (PSS) Department and will be responsible for selling tickets, season passes, activities, ski school lessons and fulfilling pre-purchased sales orders on the front line at one of Vail’s sales locations. This position requires a full knowledge of our products and services and is responsible for collecting guest information. As a PSS Intern, you will receive a high level of guest interaction and will be the face of Vail! We are looking for guest service oriented individuals who are positive, outgoing, operate with a high level of professionalism, have computer proficiency, and have a passion for the outdoors, are well disciplined, and take pride in their work.

Responsibilities Include (but are not limited to):

• Chance to be involved in all facets of the product sales and customer service experience for an internationally known mountain resort.
• Receive training and acquire experience in all aspects of our operations including the sales and services of lift tickets and passes, ski and snowboard school products, mountain access control, and the Vail/Beaver Creek customer service call center.
• Working in one of our sales locations with the team of fellow staff, supervisors and managers.
• Opportunity to learn operation of location’s ticket/pass office, ski and snowboard school office, base-lift scanning operations and in some instances, the Vail/Beaver Creek customer service call center.
• Take part in Vail University and receive behind the scene tours of on-mountain facilities and operations – including restaurants, grooming, lift maintenance, and ski patrol.
• Participate in free leadership education and our Echo Leadership App
• Create a season long project that improves or adds value to our mountain.  Pitch this project in a business style presentation to VR senior leadership.
• Participate in the corporate training programs which include seminars on topics such as the business of Vail, leadership and career development. 
• Accurately and efficiently process lift access products, activity products,  and/or ski school products while capturing guest data.
• Ask the guest for their data with every transaction.
• Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings.
• Make suitable recommendations on products to meet the guests’ needs and the business objectives.
• Ability to handle high volumes of customer interaction while delivering exceptional service; internal & external.
• Creating a fun and professional work experience while communicating in a courteous and respectful manner.
• Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions.
• Perform daily sales and closing and be held responsible for your end of day point of sale audit.
• Work on a computer with a high degree of accuracy and efficient speed.
• Must be able to interact with guest and work on a computer at the same time.
• Follow company/department policies and procedures.
• Participate in resort and departmental trainings and development courses.
• Willing to cross-train and work in all areas/locations of PSS.
• Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail.
• Perform other duties as appropriate.

Qualifications:

• High school graduate or equivalent - required.
• Candidates must be currently enrolled and in good standing in a college or university with a focus in Recreation or Resort Management, Business Adminstration or a related field and be receiving credit for the internship experience -required.
• Must possess terrific guest relations and communication skills - required.
• Previous customer service experience - preferred.
• Ability to communicate fluently (written and oral) in English - required
• Strong computer skills (Windows) and prefer previous Point-of-Sale computer experience - required.
• Good organizational skills and strong background in cash handling - preferred.
• Accounting background, phone reservations and Spanish speaking - preferred.

​Schedule:

November 6, 2017 - April 15, 2018 (Later start dates due to college curriculum needs may be considered)

Four 10-hour weekly shifts, including weekends and holidays

7:30 AM - 5:30 PM

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 159528