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Housekeeping Manager

Date:  Jun 22, 2022

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19.


Job Specifications:

  • Housing: Not available
  • Outlet: Ritz Carlton Residences
  • Shift Availability: Year Round / Full Time
  • The budgeted range starts at $52,000 - $62,900 + annual bonus.  Actual pay will be adjusted based on experience.


Job Summary:

Responsible for assisting with the management of the daily operations of the Housekeeping department, to ensure the highest levels of cleanliness and guest satisfaction is maintained. This position will provide supervision of guest rooms, and direction for all housekeeping activities including scheduling, staffing, room inspections, training and development of employees.  This person will also be responsible for the deep cleans, inventories, owner housekeeping billing, guest services, pre-cons and client representation. Reporting to the Area Director of Housekeeping for the Arrabelle and Vail Collection of the Ritz Carlton Residences with dotted line report to the Vail Collection of the Ritz Carlton Residences Property Manager.


 Job Responsibilities:

  • Housekeeping management of Vail Collection at the Ritz Carlton Residences, Managed Rental and Homecare units.
  • Guest Services, including guest follow up, rebound reports, guest satisfaction.
  • Storage closets and guestroom cleanliness. 
  • High level of productivity
  • Staffing and training.
  • Linen inventories x2 annually
  • Uniform system management and tracking/inventory
  • High level of accountability for training and standards
  • Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
  • Monitor house count and make staffing adjustments accordingly.
  • Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. 
  • Continuous visual inspection of guest rooms.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts.
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
  • Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping staff in details of work. 
  • Prepares professional correspondence for customers, internal booking reports and file maintenance. Adheres to department budget. 
  • Provide staffing, training, coaching and performance reviews for the housekeeping department.
  • Ensures employees understand expectations and parameters.
  • Evaluate condition of furniture, fixtures, decor, etc.  Make recommendations and assist in the coordination of rehab projects.
  • Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
  • Empowers team members to provide excellent customer service.
  • Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initiatives. 
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Performs any additional tasks or projects as required.
  • Assist the Director and Property Manager as required. 
  • Working in close coordination with the Arrabelle
  • Other duties as assigned.


Job Qualifications:

  • High school diploma or equivalent. -required
  • Minimum one year of resort housekeeping experience. -required
  • Previous supervisory or management experience in a guest service setting. -required
  • Basic computer skills. -required 
  • Must be able to communicate effectively and professionally in English. -required 
  • Must be able to lift up to 50 lbs. -required
  • Must be able stand for long periods of time and be able to access all areas of the resort. -required
  • College degree in a Hospitality Management program. -preferred
  • Experience with Microsoft Office applications including Word, Excel and Outlook. -preferred
  • Experience with IQware –preferred
  • Bi-lingual in Spanish. -required


The budgeted range starts at $52,000 - $62,900 + annual bonus.  Actual pay will be adjusted based on experience.

Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  

  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 

  • 401(k) Retirement Plan  

  • Employee Assistance Program 

  • Excellent training and professional development 

  • Referral Program 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans

  • Free ski passes for dependents 

  • Critical Illness and Accident plans 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 437993

Nearest Major Market: Denver