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Guest Services Attendant - Passport Club - Winter Seasonal

Date:  Sep 14, 2021

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Winter Seasonal 2021/2022

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com



The Passport Clubhouse @ Golden Peak is the ultimate in skier convenience.  This exlusive private Club is located at the base of the Riva Bahn Express lift at Gold Peak.  Members enjoy slope-side parking, locker room facilities, ski valet services, food and beverage services, Club events/activities, and other Club amenities.  


Essential Job Functions:

The Guest Service Attendants at the Passport Club assist the Clubhouse Manager in almost all aspects of the Passport Club. 

  • Responsible for creating a welcoming first impression for members upon Club entry
  • Timely delivery of ski equipment to members upon Club entry
  • Sets up/breaks down daily F&B operations
  • Daily parking garage management
  • Daily use of software programs, including, but not limited to--RPOS (and opening/closing procedures), Jonas (private Club management software)--training will be provided
  • Creating special event invitations/Club bulletin announcements--assisting in selling member activities
  • Club concierge coordination
  • Minor daily house-keeping procedures, paying close attention to the details of the Club in regards to cleanliness/organization
  • Organizes daily tune log and assists members with ski equipment tuning advice
  • Problem solves/resolves member issues within authoritative level--directs bigger issues to upper management
  • Takes initiative and prefers a team-oriented work environment
  • Performs minor Club maintenance as needed/submits work orders with Mountain Services for other maintenance
  • Knows and helps Club Manager manage to Club rules and regulations, including guest policy and Passport Plan




  • 4-year college degree from an accredited university
  • Exceptional guest/customer service skills
  • The ability to lift/transport ski equipment for up to eight hours/day
  • Exceptional verbal/written communicative skills (fluent in English)
  • The ability to work a 10-hour shift (the job consists of 4/10-hour shifts per week) and possibly be on your feet for the entire shift


Preferred Skills and Experience:

  • Sales/POS experience
  • Microsoft Office experience
  • Spanish speaking
  • Detail-oriented, willing to clean/tidy constantly, initiative-taking approach to job
  • Prefers working in an intimate, team-oriented environment


Benefits include

  • Free Ski passes for employees and dependents 

  • Discount lift tickets for friends and family 

  • Free ski lessons 

  • Daily $5 employee meal 

  • Discounted lodging, food, gear, and mountain shuttles 

  • Medical, Dental, and Vision plans (full-time positions) after achieving 750 hours with the company

  • 401(k) Retirement Plan employer contribution after achieving 750 hours with the company 

  • Training and professional development 


The budgeted range starts at $15.00-$24.00.  Actual pay will be adjusted based on experience.

The perks and benefits include

  • Free ski passes for employees 
  • 401(k) retirement plan  
  • Accrued Sick Time 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
  • Discounted bike haul & golf 
  • Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
  • Free ski passes for dependents

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 338552

Nearest Major Market: Denver