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Front Desk Concierge - Vail Mountain Club - Year Roun - Vail Mountain

Date: Apr 3, 2019

Location: Vail, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




Vail Mountain Club is one of eight Vail Resorts private clubs located at the base of Vail Mountain in the heart of Vail Village where unmatched parking amenities are coupled with unique skiing, recreational and social privileges for the use and enjoyment of members and their guests. The Club is designed to provide the ultimate in convenience for those desiring to experience the finest that the Vail community has to offer.


Essential Job  Functions:

  • Serve members courteously and efficiently.
  • Respond to member inquiries promptly.
  • Answer and direct telephone calls.
  • Assist with inquiries regarding new memberships.
  • Assist members with vacation plans and coordinate activities as requested. 
  • Assist with the marketing of club events; have detailed knowledge of club events; register members for events using CLUBHOUSE ONLINE.
  • Assist with email marketing using EMMA.
  • Manage the allocation and cleanliness of lockers. 
  • Manage guest and locker billing using JONAS.
  • Maintain service logs pertaining to clubhouse facilities.
  • Maintain detailed files and records. Use GO CONCIERGE for concierge tracking.
  • Proficiency in the computer systems, including but not limited to, RPOS, JONAS, ONGUARD, EMMA, CLUBHOUSE ONLINE, GO CONCIERGE.
  • Assist with member events as needed.
  • Maintain tidiness and cleanliness of the lounge and front desk throughout the day.
  • Maintain strict confidentiality of all members.



  • Must be able to work flexible hours including weekends and holidays.
  • Must be friendly, well-organized, well-spoken, polite, and computer/internet savvy.
  • Excellent written skills and phone manner.
  • Must have a passion for guest service.
  • Must be able to multi-task in a fast-paced environment.
  • Must be willing to assist in other areas of the Club and fill in when necessary.
  • Must be able to reasonably and rationally handle guest comments and questions.
  • College-level education.


Preferred Skills:

  • Club, concierge/front desk experience preferred.
  • Knowledge of Vail Resorts computer systems such as RPOS preferred.
  • Knowledge of Vail Resorts, Vail Valley preferred.


What’s in it for you? Benefits include:

  • Free ski passes for employees and dependents
  • Discount lift tickets for friends and family
  • $5 employee meal available daily at select on-mountain locations
  • Free ski lessons
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf
  • Medical, Dental, and Vision plans (full-time year – round positions)
  • 401(k) Retirement Plan
  • Excellent training and professional development

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 167006

Nearest Major Market: Denver

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