Banquet Captain

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com
 

Responsible for ensuring that all Resort guests have the highest quality food and beverage banquets experience possible.  Manage the flow and proper execution (standard operating procedures) of all banquets functions from inception to the end of the function. Supervise servers to ensure that all servers are executing the function properly. Report to the banquet manager any and all feedback and experiences from each event.

Additional responsibilities include but are not limited to:

• Responsible for assisting in selection, training, supervision and success of all banquets team members
• Must be able to delegate authority appropriately to staff members and follow up on all duties and issues to ensure timely completion
• Must utilize problem resolution acumen with staff and resort guests
• Chooses to maintain a positive attitude and resolve any negativity within the banquet department culture
• Is actively involved in the operation through daily interaction with both staff and resort guests
• Coordinate the proper execution of all BEOs (banquet event orders) and group resumes
• Responsible for various administrative tasks to include but are not limited to billing, daily captain log and consumption reports for liquor sales
• Plays an integral role in corrective coaching (disciplinary) and providing positive coaching (praise) whether on the spot or post-shift
• Must attend weekly BEO, daily operations, and F&B meetings
• Must have great attention to detail and organizational skills
• Must be able to give and receive candid feedback in an effort to grow personally and as a department
• Must have excellent customer service skills/experience
• Food & wine knowledge required
• Helps with ordering of needed items per BEO's
• Helps with inventory on a monthly basis
• Works functions to model great customer service and solicits feedback from group contact or coordinator to ensure the highest level of satisfaction

Requirements:

• High School Diploma or equivalent required. 
• Minimum of 2 year in upscale food and beverage hotel/resort required. 
• Must be able to lift up to 50 lbs.
• Previous experience with Word, Excel, Outlook, P.O.S systems
• Current certification in TIPS required
• Must be able to communicate professionally in English both written and verbal. 

Preferred Skills:

• College degree in hospitality or business related field preferred. 
• Minimum of 2 year experience in Banquet Supervision and experience in all phases of Banquets operations preferred.

The budgeted range starts at $9-10.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

• Medical, Dental, Vision insurance, and a 401(k) retirement plan  
• Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
• Paid Parental Leave for eligible mothers and fathers  
• Healthcare & Dependent Care Flexible Spending Accounts  
• Life, AD&D, and disability insurance 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 332667