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Assistant Manager, Vail Sports Arrabelle - Year Round - Vail Mountain

Date: Apr 4, 2019

Location: Vail, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.






To manage the day-to-day store operations by establishing and maintaining a high level of customer service and operational excellence. To provide managerial support for the Store Manager in staff management, budget development / maintenance and policy enforcement.



· Direct the daily work within the store when manager on-duty – determining sales techniques, dividing work, scheduling, monitoring and implementing compliance measures and loss prevention techniques, maintaining merchandising and cleanliness standards

· Participate in hiring and on boarding of new employees– interviewing, selecting, training, setting rates of pay

· Engage in performance management of store personnel – handling employee complaints, disciplining employees, appraising employee productivity, monitoring employee sales performance

· Provide training resources for employees in POS, product knowledge, guest service, and sales

· Ensure the store associates follow company sales and selling standards and provide good customer service

· Enforce company cash handling and other Loss Prevention policies and procedures

· Contribute to the planning and control activities for the store’s annual operating budget

· Monitor daily payroll budgets

· Manage inventory control and meet or exceed inventory goals

· Create, manage and monitor store work schedules

· Generate sales, demonstrate and maintain a professional standard of guest service

· Provide guidance and assist with customer inquiries and complaints

· Remain current on new industry products and trends; demonstrate knowledge of products

· Maintain all company paperwork according to policies and standards.



· HS Diploma or GED Equivalent  - required

· 2 years of retail experience required, at least some snowsports retail experience - required

· 1 year of supervisory experience - required 

· Comfortable with Microsoft Office products; Word, Excel, Outlook, and PowerPoint 

· Excellent English communications skills both written and verbal

· Self-motivated with the ability to multi-task

· Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store

· Ability to organize and prioritize multiple tasks in a fast-paced sales environment

· Knowledgeable of customer service and sales techniques

· Strong operational skills in a customer-service environment

· Ability to handle confidential and sensitive information 

· Familiarity with rental and retail POS systems - preferred

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 167159

Nearest Major Market: Denver

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