Reservations & Vacation Coordinator - Full Time - Free Housing - Summer - Grand Teton National Park

Come capture the “Spirit of the Tetons” in one of the most photographed mountain ranges in North America. Our team returns year after year to ensure that our guests get the most out of our abundant wildlife, breathtaking views, hiking trails, fishing and much more. We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. www.vailresortscareers.com
 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19. 
 

The Reservations Agent/Vacation Coordinator has a primary focus on providing courteous, efficient, and knowledgeable service to all guests by assisting with room reservations, activity reservations, and offering information about Grand Teton National Park, the GTLC properties, and the surrounding area. Reservations Agents are expected to exceed guest expectations with a consistent, pleasant demeanor, and attention to detail, as well as being knowledgeable of the park and surrounding area.  Equally as important, you are here to have some fun too!

The Reservations Agent/Vacation Coordinator responsibilities at Jackson Lake Lodge include, but are not limited to:

• Answer phones in a timely and professional manner
• Provide guests with information about Jackson Lake Lodge, Colter Bay Village, Jenny Lake Lodge, and all related camping
• Assist guests with booking room and activity reservations for their stay
• Direct guests to the correct extension whenever necessary
• Use Visual One reservations system to capture guest stay details accurately
• Take on daily tasks to ensure reservation accuracy and exceptional guest service
• Maintain a positive and friendly attitude with both guests and coworkers in a high paced and busy atmosphere
• Uphold all National Park Service and Brand Standard requirements

The Reservations Agent/Vacation Coordinator position asks that any candidate be able to demonstrate the following skills or experience:

• Extensive phone and computer efficiency—required
• Fluent in both written and spoken English—required
• The ability to consistently act professionally in guest interactions—required
• Strong verbal and written communication—required
• Proficiency with computer systems and a familiarity with keyboard and data entry—required
• Ability to function under heavy pressure with constant phone use, to perform repetitive tasks and disperse the same information repeatedly—required
• Previous reservations, sales, or other customer service experience—preferred
• Knowledge of Grand Teton National Park and the Grand Teton Lodge Company—preferred

What’s In It For You?

• FREE Housing (including linens and all utilities)
• FREE Full Hook-Up RV Sites
• FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
• FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
• Complimentary WiFi
• $70/week Meal Plan covers 3 meals/day in the employee cafeteria
• Complimentary use of Recreation halls and Employee Gym (Climbing Wall)

For more information about Flagg Ranch, please visit our website www.gtlc.com/lodges/headwaters-lodge-at-flagg-ranch

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 434807