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Reservations Agent / Vacation Coordinator - Grand Teton Lodge Company (Until October)

Date: Aug 11, 2019

Location: Jackson Hole, WY, US

Company: Vail Resorts


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


The Reservations Agent/Vacation Coordinator has a primary focus on providing courteous, efficient, and knowledgeable service to all guests by assisting with room reservations, activity reservations, and offering information about Grand Teton National Park, the GTLC properties, and the surrounding area.  Reservations Agents are expected to exceed guest expectations with a consistent, pleasant demeanor, and attention to detail, as well as being knowledgeable of the park and surrounding area.  Equally as important, you are here to have some fun too! This is summer seasonal position. Our season typically runs from May through Mid-October.


The Reservations Agent/Vacation Coordinator responsibilities at Jackson Lake Lodge include, but are not limited to:


  • Answer phones in a timely and professional manner
  • Provide guests with information about Jackson Lake Lodge, Colter Bay Village, Jenny Lake Lodge, and all related camping
  • Assist guests with booking room and activity reservations for their stay
  • Direct guests to the correct extension whenever necessary
  • Use Visual One reservations system to capture guest stay details accurately
  • Take on daily tasks to ensure reservation accuracy and exceptional guest service
  • Maintain a positive and friendly attitude with both guests and coworkers in a high paced and busy atmosphere
  • Uphold all National Park Service and Brand Standard requirements


The Reservations Agent/Vacation Coordinator position asks that any candidate be able to demonstrate the following skills or experience:


  • Extensive phone and computer efficiency—required
  • Fluent in both written and spoken English—required
  • The ability to consistently act professionally in guest interactions—required
  • Strong verbal and written communication—required
  • Proficiency with computer systems and a familiarity with keyboard and data entry—required
  • Ability to function under heavy pressure with constant phone use, to perform repetitive tasks and disperse the same information repeatedly—required
  • Previous reservations, sales, or other customer service experience—preferred
  • Knowledge of Grand Teton National Park and the Grand Teton Lodge Company—preferred



Come capture the “Spirit of the Tetons” in one of the most photographed mountain ranges in North America. Our team returns year after year to ensure that our guests get the most out of our abundant wildlife, breathtaking views, hiking trails, fishing and much more. We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as free staff housing.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 170473

Nearest Major Market: Wyoming