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Ticket Sales Agent-Guest Services-Mount Sunapee - Winter Seasonal - Full & Part Time - New Hamp

Date: Nov 30, 2018

Location: Newbury, NH, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Entry: Ticket Sales Agent

 

Summary of Job: Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

 

Essential Job Responsibilities:

 

  • Accurately and efficiently process lift access products while capturing guest data.
  • Ability to ask the guest for their data with every transaction. 
  • Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings.
  • Make suitable recommendations on products to meet the guests’ needs and the business objectives.
  • Ability to handle high volumes of customer interaction while delivering exceptional service; internal & external.
  • Create a fun and professional work experience while communicating in a courteous and respectful manner.
  • Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions. 
  • Perform daily cash procedures and be held responsible for your end of day point of sale audit.
  • Work on a computer with a high degree of accuracy and efficient speed.
  • Must be able to interact with guest and work on a computer at the same time.
  • Willing to cross-train and work in all areas/locations of PSS.
  • Ability to take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail.
  • Other duties as assigned.
  • Adhere to all policies, rules, and regulations of Vail Resorts and Mount Sunapee.
  • Create and maintain a productive and safe work environment, including the completion of all company mandated safety-related training and assessments.

 

Job Requirements:

  • High school diploma or equivalent – Preferred
  • Must be at least 18 years of age
  • Proficient on Microsoft applications and/or POS software
  • Ability to communicate fluently and effectively in English
  • Typing skills with an emphasis on data collection
  • Fun, outgoing personality traits
  • Independent
  • Ability to develop a quick rapport with clients
  • Ability to stay calm in busy and stressful situations
  • Experienced and/or conversational in a foreign language
  • Previous guest service experience
  • Cash handling experience
  • Outdoor Enthusiasts
  • High level of interpersonal skills to ensure: teamwork, high level guest contact, and commitment to guest service.
  • Must demonstrate ability to receive and give direction and act upon it.
  • Professionalism and strong guest service skills, attention to detail and timeliness.
  • Flexible schedule required during peak times throughout the year.  Must be willing to work evenings, holidays and weekends – Required.
  • Ability to multi-task.

Physical Requirements:

  • Weight Lifted – 25 lbs
  • Lifting Frequency - Frequent
  • Standing Frequency - Frequent
  • Walking Frequency - Frequent
  • Sitting Frequency - Frequent
  • Reaching - Frequent
  • Stoop, Kneel, Crouch, Crawl - Frequent

 

Competencies:

  • Serve Others: Own It. Personalize It. Elevate It.

Identifies and take ownership of opportunities to assist the customer; listens and responds to customer needs to personalize the experience; is committed to elevating the customer experience; communicates clearly and effectively; is flexible to adjust plans to meet customers’ changing needs; collaborates with team members and peers; exhibits a service attitude that is engaging with customers.

  • Do Right: Act with Integrity – always do the right thing, knowing it leads to the right outcome.

Follows through on commitments; is honest and trustworthy; understands and complies with company policies and procedures; considers stakeholder interests in decision making; takes ownership of actions and decisions; receptive and responsive to others’ feedback; identifies and communicates ethical concerns.

  • Drive Value: Grow profit through smart and innovative business practices.

Is a positive advocate for the company; is aware of the impact of decisions and actions on company profitability; works efficiently; completes tasks accurately and manages time well; strives for continual improvement and growth; is open to and suggests new ideas; uses company resources appropriately; demonstrates financial discipline.

  • Do Good: Preserve our natural environment and contribute to the success of our local communities.

Has an awareness of the company’s Epic Promise program; considers the environmental and community impact of decisions and actions; takes actions in support of the company’s environmental initiatives; understands the company’s connection with our local communities.

  • Be Safe: Be committed to the safety and wellness of our employees and Guests.

Promotes a culture of health and safety; takes personal accountability for the safety of self and others; understands and communicates safety procedures and expectations; utilizes all relevant safety resources; identifies and appropriately reports risk.

  • Have Fun: Fun is our product – create fun, enjoy your work and share the contagious spirit.

Shares enthusiasm for our products and services; is able to overcome challenges while maintaining a positive attitude; inspires others and integrates fun into the work environment; is approachable and welcoming to customers; promotes an engaging, inclusive atmosphere.

We can't help but smile when someone says "Sun Bowl." We can show you why. We came for the winter but stayed for the summer. We came for the summer but stayed for the winter. Some days we ski through lunch. Some days, lunch lasts all day. We love rosy cheeks, hot chocolate, chili, and beer. We laugh a little louder.We love to ski when the sun shines. We love to ski when it doesn't. The last run of the year is as sweet as the first. We are Family. We are Fun. We are Sunapee. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 159362


Nearest Major Market: Concord
Nearest Secondary Market: Manchester