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Senior Coordinator IT - PC Tech - Full Time - Year Round

Date:  Jun 23, 2022
Location: 

Newbury, NH, US

Company:  Mount Sunapee Resort
Shift Type:  Year Round

We can't help but smile when someone says "Sun Bowl." We can show you why. We came for the winter but stayed for the summer. We came for the summer but stayed for the winter. Some days we ski through lunch. Some days, lunch lasts all day. We love rosy cheeks, hot chocolate, chili, and beer. We laugh a little louder.We love to ski when the sun shines. We love to ski when it doesn't. The last run of the year is as sweet as the first. We are Family. We are Fun. We are Sunapee. www.vailresortscareers.com
 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

The PC Technician responsibilities include distributed systems hardware installation, maintenance and support, and the support of desktop operating systems, printing and application support. He/She will work closely with the IT team and users to meet customer expectations. The primary focus in this position is desktop operating system support. 

 

Responsibilities:

  • Configure and install PC's, laptops, wireless devices, printers, peripherals and other equipment to support enterprise business operations and future business growth and the movement and/or expansion of enterprise units. This will include support of remote locations and properties as well as on mountain support.
  • Install Microsoft desktop operating systems as well as other desktop applications and systems to support enterprise business units as described by departmental policy. Applications include MS Office (and other MS applications), IBM Client Access and Resort POS. This includes working knowledge of Microsoft system policy and group policy in an enterprise environment.
  • Responds to problem tickets and repair the malfunctioning equipment quickly. Provides support for PC technician operations and Help Desk operations on a daily basis. Support and troubleshooting of desktop operating systems is fundamental for this support role.
  • Performs installations, relocation, and re-installation as well as any other related requests (Adds/Moves/Changes).
  • Provides project management / tracking to insure the project and day-to-day work schedules are being met. Create, maintain and update documentation as needed for compliance with company computer related standards.
  • Strong team working effort in project management and implementation is needed to ensure proper communication and coordination with all of IT and key departments.
  • Performs at or above the Information Technologies performance standards. Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, PTO or education.
  • Other duties as assigned

 

Schedule: Typical 5 day, 40 hour work week, with some schedule fluctuation, some after hours/overtime and nights or weekends or on call duties may be required

 

Wage: Depends on experience

 

Requirements:

  • Must have at least 1 year of experience in desktop support and administration, minimum 3 years preferred
  • Strong understanding of Microsoft Windows Desktop operating systems
  • Understanding of basic PC and printer operation
  • Basic understanding of network technologies such as ethernet, switched ethernet etc.
  • Good interpersonal skills as well as excellent oral and written skills
  • Excellent teamwork and communication skills are essential
  • Ability to work independently and unsupervised
  • Use of personal car may be required
  • After hours support and maintenance, on-call duties and on-mountain work assignments are required
  • Must have a valid Drivers License
  • Some travel required

 

Preferred Skills/Qualifications:

  • Experience with HP, Dell and IBM hardware preferred
  • Microsoft certifications preferred

 

Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 444907


Nearest Major Market: Concord
Nearest Secondary Market: Manchester