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Bag Check Attendent - Mount Sunapee - Winter Seasonal - Full & Part Time - New Hampshire

Date: Nov 30, 2018

Location: Newbury, NH, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Summary of Job: Bag Check team members are responsible for accurately and efficiently checking guest equipment in and out in order to safeguard Customer and Company assets. These associates are also responsible for delivering outstanding customer service while maintaining a safe and productive work environment.
This is a seasonal position running from December to April.


Essential Job Responsibilities: 
• Checking guests’ ski or snowboard equipment into storage area.

• Execute daily operations by opening and/or closing bag check outlets.

• Answer any resort-specific questions from guests.

• Demonstrate the ability to communicate professionally to coworkers and guests. 

• Provide high level customer service to all guests.

• Adhere to all policies, rules, and regulations of Vail Resorts and Mount Sunapee.

• Create and maintain a productive and safe work environment, including the completion of all company mandated safety-related training and assessments.

• Ensure all bag check locations are clean and present a professional appearance to our guests, staff, and purveyors.

• Assist other departments, as needed.

• Adhere to and role model the company’s mission, vision, and values.

• Other duties, as assigned.


Job Requirements: 


• Must be at least 16 years old – Required.

• Ability to multi-task.

• Professionalism and strong guest service skills, attention to detail and timeliness.

• Flexible schedule required during peak times throughout the year.  Must be willing to work evenings, holidays and weekends – Required.

• Previous customer service experience – Preferred.

• High level of interpersonal skills to ensure: teamwork, high level guest contact, and commitment to guest service.

• Must demonstrate ability to receive and give direction and act upon it.

• Understand basic skiing and snowboarding terminology – Required.

• Ability to communicate fluently with coworkers and guests in English.
 Physical Requirements: 

• Weight Lifted – At least 35 lbs

• Lifting Frequency – Frequent

• Standing Frequency – Frequent 

• Walking Frequency – Frequent 

• Reaching – Frequent

• Stoop, Kneel, Crouch, Crawl – Frequent 

• Work indoors and outdoors
Competencies: These are the attributes and behaviors that Vail Resorts and Mount Sunapee uses to measure an individual employee’s overall effectiveness in role.
• Serve Others: Own It. Personalize It. Elevate It. Identifies and take ownership of opportunities to assist the customer; listens and responds to customer needs to personalize the experience; is committed to elevating the customer experience; communicates clearly and effectively; is flexible to adjust plans to meet customers’ changing needs; collaborates with team members and peers; exhibits a service attitude that is engaging with customers. • Do Right: Act with Integrity – always do the right thing, knowing it leads to the right outcome. Follows through on commitments; is honest and trustworthy; understands and complies with company policies and procedures; considers stakeholder interests in decision making; takes ownership of actions and decisions; receptive and responsive to others’ feedback; identifies and communicates ethical concerns. • Drive Value: Grow profit through smart and innovative business practices. Is a positive advocate for the company; is aware of the impact of decisions and actions on company profitability; works efficiently; completes tasks accurately and manages time well; strives for continual improvement and growth; is open to and suggests new ideas; uses company resources appropriately; demonstrates financial discipline. • Do Good: Preserve our natural environment and contribute to the success of our local communities. Has an awareness of the company’s Epic Promise program; considers the environmental and community impact of decisions and actions; takes actions in support of the company’s environmental initiatives; understands the company’s connection with our local communities. • Be Safe: Be committed to the safety and wellness of our employees and Guests. Promotes a culture of health and safety; takes personal accountability for the safety of self and others; understands and communicates safety procedures and expectations; utilizes all relevant safety resources; identifies and appropriately reports risk. • Have Fun: Fun is our product – create fun, enjoy your work and share the contagious spirit. Shares enthusiasm for our products and services; is able to overcome challenges while maintaining a positive attitude; inspires others and integrates fun into the work environment; is approachable and welcoming to customers; promotes an engaging, inclusive atmosphere.

We can't help but smile when someone says "Sun Bowl." We can show you why. We came for the winter but stayed for the summer. We came for the summer but stayed for the winter. Some days we ski through lunch. Some days, lunch lasts all day. We love rosy cheeks, hot chocolate, chili, and beer. We laugh a little louder.We love to ski when the sun shines. We love to ski when it doesn't. The last run of the year is as sweet as the first. We are Family. We are Fun. We are Sunapee.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 159366

Nearest Major Market: Concord
Nearest Secondary Market: Manchester