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Advanced Bike Mechanic Associate - Full Time - Summer Seasonal - Mount Sunapee

Date:  Jun 20, 2022

Newbury, NH, US

Company:  Mount Sunapee Resort
Shift Type:  Summer Seasonal 2022

We can't help but smile when someone says "Sun Bowl." We can show you why. We came for the winter but stayed for the summer. We came for the summer but stayed for the winter. Some days we ski through lunch. Some days, lunch lasts all day. We love rosy cheeks, hot chocolate, chili, and beer. We laugh a little louder.We love to ski when the sun shines. We love to ski when it doesn't. The last run of the year is as sweet as the first. We are Family. We are Fun. We are Sunapee.


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


To support in every aspect the manager of a department that provides equipment rental, repair, instruction, ticket and pass sales, and retail items.


Duties and Responsibilities

  • Responsible for oversight of Bike Repair Shop. Also functions as a rental technician and retail cashier.
  • Responsible for opening and/or closing procedures.
  • Participates in daily AM or PM meetings. 
  • Responsible for inventory control of shop.
  • Prepare purchase requests for department manager.
  • Processes paperwork and reports as required. 
  • Helps conduct or provides input for employee performance evaluations.
  • Assists in shift changeover.
  • Assist in maintaining security of equipment, product and supplies.
  • Maintains MSDS and other safety information for shop.
  • Ensures that routine maintenance is properly completed.
  • Other duties or projects as requested by department manager or divisional manager.
  • It is the responsibility of the Advanced Associate Mechanic to consistently follow service guidelines and all operating procedures regarding the rental, lesson, and ticket/ pass sales processes. 
  • Advanced Associate Mechanics are also responsible for properly selecting, inspecting, adjusting, and dispatching gear (Bikes, helmets, pads), completing rental agreements and Releases of Liability while following shop and manufacturers’ policies and procedures.
  • Advanced Associate Mechanics may also be responsible for collecting fees for use of products or services, accounting of funds for transactions, daily cash out, and proper completion of all paperwork associated with the operation of the facility. 
  • Advanced Associate Mechanics will be asked to take part in daily meetings, daily equipment maintenance, daily shop upkeep and maintenance, data entry, special projects, inventory, locating lost/missing equipment and training programs. Other duties may be assigned


Performance Expectations:

  • Be knowledgeable about the resort, Bike Shop, products and services available, and the equipment you are providing for the guest.
  • Show up to work on time and in uniform, remain at assigned station or area, unless otherwise directed.
  • Provide a positive attitude towards the workplace, co-workers and guests.
  • Communicate with co-workers, supervisors, and managers effectively regarding personal/work issues.
  • Able to work unsupervised in a manner that is professional and consistent with department policy and procedure.
  • Detail oriented, ensuring that all steps are taken to ensure the safety of the guest by properly completing and handling paperwork and equipment.
  • Ensure that duties/projects/tasks are completed in a timely and accurate manner.
  • Possess the ability to use good judgment when dealing with customer service situations and scenarios that are not clearly defined by department policy and procedure.
  • Respond enthusiastically when asked to help out in other areas.



  • Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Must possess the ability to speak effectively before groups of customers or employees.
  • Must possess the ability to apply common sense understanding to carry out instructions furnished in oral, written, or verbal form.
  • Advanced Associate Mechanic Must have a general knowledge of department’s offerings (gear, tickets, lift, lesson, rental programs) and resort (restrooms, drinking fountains, restaurants, administration offices, Hogsback chairlift, tool benches).
  • Must know where to find safety information, SOP’s, and general guest information.
  • Must know how to properly complete paperwork associated with all aspects of the Bike Shop.
  • Must meet or exceed qualifications of Asociate Mechanic.
  • Minimum 3 years experience in a professional bike shop.
  • Extensive knowledge of current downhill bicycle technology, repair and service.
  • Participte in development and implimentation of staff training inclucing rental technicians and mechanics.


Physical Demands and Work Environment: 

  • While performing the duties of this job, the employee is regularly required to stand; use hands to use hand tools, type, reach with hands or arms; and talk and hear.
  • The employee is frequently required to walk, bend, or kneel.
  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. 
  • The employee is occasionally exposed to outside weather conditions.

Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 444487

Nearest Major Market: Concord
Nearest Secondary Market: Manchester