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Sales & Service Coordinator - Stowe Resort

Date: Jan 2, 2019

Location: Stowe, VT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Stowe Mountain Resort is actively seeking a Sales & Service Coordinator to assist in the execution and coordination of social and ski events contracted by the Resort Sales Team.  The ideal candidate will act as liaison between the resort, sales and services team and the customer – using empathy, listening skills, negotiation, creativity and product knowledge to deliver an extraordinary customer experience and an experience of a lifetime.


 Job Responsibilities:

  • Provide a high level of service to both internal and external customers
  • Work with internal departments on scheduling and detailing meetings and events
  • Tracking departmental budget including travel calendar, forecasting and purchasing
  • Assist Sales Managers with the administrative functions of the sales and service process
  • Monitor and distribute leads from online and phone group inquiries
  • Develop thorough working knowledge of all venues, services and activities that our Sales and Services team represent
  • Assist with hosting group Meet & Greets
  • Prepare final group invoicing
  • Run weekly and monthly reporting to support the Sales & Service team utilizing Delphi.FDC and RPOS systems
  • Reconcile past groups for data accuracy
  • Assist in planning of site tours and client events
  • Additional support as requested by the Director of Sales

 Job Requirements:

  • Attention to detail and accuracy
  • At least 2 years of previous guest/customer service experience
  • At least 1 year of previous dining/banquet/catering service experience
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Able to work weekends, evenings and holidays
  • Able to read, write, speak, comprehend and understand English
  • Must demonstrated ability to build relationships with variety of individuals and departments
  • Strong computer skills


Preferred Skills:

  • Previous experience in and/or Delphi.FDC
  • Food and beverage/catering service skills.
  • Related College degree
  • Worked as part of an administrative team
  • Knowledge of Stowe mountain venues, operations and the community

This position is a year round full time position starting effective immediately, which includes paid time off, medical, dental, vision, matching 401k and outstanding resort recreational benefits and discounts. We are looking for enthusiastic team players to join us in providing our guests with an experience of a lifetime and an attitude of constant improvement and excellence.

Stowe Mountain Resort is widely revered as the Ski Capital of the East. Located on Vermont’s highest peak, Stowe is a renowned world-class, family-friendly destination, offering year-round amenities from skiing to rock climbing and zip-lining. Travelers are drawn from across the globe to this dynamic mountain and the legendary community of this passionate, quintessential New England ski town.  Come join the Stowe Mountain team where you’ll instantly feel at home.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 164025

Nearest Major Market: Vermont

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