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Title:  Retail Rental Supervisor

Date:  Nov 17, 2022
Location: 

Stowe, VT, US

Company:  Stowe Mountain Resort
Shift Type:  Winter Seasonal 2022/2023

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Summary

The Retail Rental Supervisor is responsible for supervising staff, sales, operational and merchandising functions of the retail department to attain maximum profitability, productivity, and a world-class guest experience. This is achieved by creating a welcoming impression, leading the Resort priorities and modeling our company’s values.

 

 

Job Specifications

  • Outlet:  Front Four Rental-Repair, Front Four Demo Center 
  • Starting Wage:  $22 / hour
  • Shift & Schedule Availability:  Full Time

 

Job Responsibilities

  • Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence
  • Responsible for guest experience in retail department; regularly interacts with guests to solicit feedback, resolve conflicts, and to accommodate special requests when appropriate
  • Responsible for merchandising, inventory management, and overall department management
  • Responsible for hiring/staffing, training, scheduling, payroll, evaluating, communicating and coaching of staff members and assigning work to meet business needs and overall morale goals for the team
  • Responsible for performance management/evaluations of all Retail Department employees; monitors quality of staff to encourage exceptional guest experience
  • Responsible for promoting workplace safety programs
  • Fulfills day-to-day work responsibilities for the organization as needed including performing more complex tasks involved in retail concepts, practices and procedures 
  • Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and department appearance
  • Possess a broad in-depth knowledge of rental equipment  
  • Follow all company standards in regards to paperwork, cash management and loss prevention standards; including securing and counting all required cash.
  • Deliver an enthusiastic and professional level of customer service at all times
  • Drive business by increasing average dollar per sale
  • Serve as a resource and knowledge base for new and existing employees
  • Other duties as assigned

 

Job Requirements

  • Excellent communication and guest service skills
  • 1-3 years previous leadership experience or demonstrated ability to communicate effectively and lead others
  • Ability to perform in a high paced, variable, multi-faceted environment with the ability to multi-task
  • Rental equipment trouble-shooting knowledge; ability to inspect and test simple tools and equipment
  • Must be at least 18 years of age – Required
  • Physical strength and ability to: respond appropriately to unplanned situations; stand for long periods of time; kneel, stoop, bend frequently; lift 50 lbs.
  • Proficiency with Microsoft Office, Windows based applications and internet based software – Preferred
  • College degree / experience in a relevant field – Preferred

 

 

 

 

The budgeted range starts at $22 - $26.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 490896