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Rental Shop Supervisor - Winter Seasonal - Stowe Resort

Date: Nov 28, 2018

Location: Stowe, VT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Stowe Mountain Resort Retail Department is actively seeking Rental Shop Supervisors to be responsible for supervising, coaching, and directing staff under the guidance of the Rental Shop Manager. Rental Shop Supervisors are expected to supervise and execute daily operations by opening and/or closing rental outlets, including filling front-line employee positions as necessary – all while acting as a mentor who can train and lead the rental technician team. 


Essential Job Responsibilities:

  • Supervise and execute daily operations by opening and/or closing rental outlets, including filling front-line employee positions as necessary
  • Comply with cash handling procedures including: register operation, cash outs and record keeping
  • Act as a mentor who can train and lead the rental technician team
  • Be familiar with all areas of shop, be prepared to assist each area as needed
  • Demonstrate the ability to communicate professionally to staff and guests. Respond and engage with customer suggestions, complaints, and recognition
  • Fit boots, skis, snowboards, helmets and/or poles to each guest
  • Adhere to all policies, rules, and regulations of Vail Resorts
  • Create and maintain a productive and safe work environment, including implementing and retaining all company mandated safety-related training and assessments
  • Develop, adhere to, and role model the company’s mission, vision, and values
  • Ensure rental locations are clean, have updated materials, and present a professional appearance to our guests, staff, and purveyors
  • Comply with binding manufactures testing and maintenance procedures.  This includes pre-season and in-season maintenance and subsequent record keeping
  • Demonstrate positive attitude, especially in area of customer service


Job Qualifications:

  • At least 1 year of supervisory experience in a customer service environment
  • High school degree or equivalent.
  • Must be at least 18 years old.
  • At all times show professionalism, strong guest service skills, attention to detail and timeliness.
  • Flexible schedule required during peak times throughout the year.  Must be willing to work evenings, holidays and weekends.
  • Commitment to providing excellent customer service.
  • Basic computer skills with the ability to learn the POS system and Rental Technician system.
  • High level of interpersonal skills to ensure: teamwork, high level guest contact, and commitment to guest service.
  • Must demonstrate ability to receive and give direction and act upon it.
  • Must be mechanically inclined with the ability to use hand tools and power tools on a daily basis.
  • Willing to become certified by ski binding manufacturers.
  • Ability to communicate effectively with co-workers and guests in English.
  • Ability to comprehend and apply specific company designed methods and protocol.
  • Friendly, personable, and comfortable working with people.
  • Previous snow sports rental experience – Preferred.
  • Retail sales and customer service, outdoor sporting goods experience – Preferred.


Physical Requirements:

  • Weight Lifted – At least 50lbs
  • Lifting Frequency – Frequent
  • Standing Frequency – Frequent
  • Walking Frequency – Frequent


Positions available to start mid-November 2018 through until mid-April 2019.  We are looking for enthusiastic team players to join us in providing our guests with a superior recreational experience and an attitude of constant improvement and excellence. Great recreational benefits and resort discounts available!


Stowe Mountain Resort is widely revered as the Ski Capital of the East. Located on Vermont’s highest peak, Stowe is a renowned world-class, family-friendly destination, offering year-round amenities from skiing to rock climbing and zip-lining. Travelers are drawn from across the globe to this dynamic mountain and the legendary community of this passionate, quintessential New England ski town.  Come join the Stowe Mountain team where you’ll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 163004

Nearest Major Market: Vermont