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Title:  Greeter - Full & Part Time - Winter Seasonal

Date:  Jan 6, 2021
Location: 

Stowe, VT, US

Company:  Stowe Mountain Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

WHAT’S IN IT FOR YOU?

  • Convenient location – steps from the snow at the base of Mount Sunapee.
  • Work outdoors in a fun, team-oriented atmosphere.
  • Training and talent development programs are part of the experience.
  • EPIC Ski Pass valid at any Vail-owned resort plus other ski related benefits.
  • Discounted ski passes and lessons for dependent family members.
  • Food, Lodging, and Retail Discounts.

 

Responsibilities Include:

  • Deliver EPIC SERVICE to our guests
  • Provide accurate information about the mountain while effectively directing guests to the correct location, based on their needs
  • Positively connect with guests and effectively manage the ticket or pass line at the same time
  • Anticipate changing customer needs and reorganize operations appropriately
  • Handle high volumes of customer interaction with a positive attitude and smile
  • Be knowledgeable about resort specifics, events, and activities in order to answer guest inquiries
  • Make suitable product recommendations to meet guest needs and business objectives.
  • Successfully assist guests with mobile or online ticket purchases
  • Inspect walkways, ticket lines and purchase areas and mitigate any safety concerns, e.g. snow and ice removal or ski/snowboard temporary storage
  • Assist with and elevate guest complaints, concerns and suggestions
  • Promote, embrace, and adhere to Vail Resort’s Mission and Core Values
  • Be responsible, accountable, and punctual
  • Contribute to a fun, professional and respectful work environment.
  • Perform other duties as appropriate.

 

 QUALIFICATIONS:

  • Passionate about guest service and the hospitality/ski industry
  • Possess exceptional guest relations and communication skills
  • Has an enthusiastic and outgoing personality
  • Able to retain a high volume of information to answer questions about all resort products
  • Quick to learn and adjust to product and pricing changes
  • Able to stand and work outside during entire shift
  • At least 18 years of age
  • Preferred Skills:
  • Previous customer service experience.
  • Detailed knowledge of resort
  • Experience using a mobile or tablet device.
  • Able to communicate fluently and effectively in English.
  • Conversational in a second language – Spanish preferred.
  • High school diploma or equivalent.

 

REQUIREMENTS:

  • Able to retain a high volume of information to answer questions about all resort products.
  • Possesses strong teamwork skills.
  • Able to develop a quick rapport with internal and external guests.
  • Able to stay calm and perform well in busy and stressful situations.

 

Stowe Mountain Resort is widely revered as the Ski Capital of the East. Located on Vermont’s highest peak, Stowe is a renowned world-class, family-friendly destination, offering year-round amenities from skiing to rock climbing and zip-lining. Travelers are drawn from across the globe to this dynamic mountain and the legendary community of this passionate, quintessential New England ski town.  Come join the Stowe Mountain team where you’ll instantly feel at home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 277908


Nearest Major Market: Vermont