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X - Ticket and Pass Sales Agent - Winter Seasonal - Stevens Pass

Date: Nov 26, 2018

Location: Stevens Pass, WA, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

JOB SUMMARY

Tickets and Passes Sales Agents are responsible for daily sales and providing excellent guest service at the Lift Ticket windows, Season Pass and Guest Relations Office. Tasks include cashiering and customer service duties, providing general resort and destination information and directing phone, email and in-person inquiries to specific departments.

 

QUALIFICATIONS/EXPERIENCE

  • A minimum of one-year experience working in a customer service position including cashiering and cash handling.
  • High School Diploma or GED.
  • Proficient with MS Excel, Windows, and Word.
  • Must be detail orientated and accurate with ability to follow specific departmental procedures and guidelines.
  • Excellent customer service, written and verbal communication skills and the demeanor to serve as a spokesperson for the resort.
  • Must be positive, energetic, and upbeat with the ability to handle a fast paced, multi-task environment.
  • Possess good time management and able to follow department attendance guidelines.
  • Must be a team player that is comfortable with the changing dynamics of a seasonal operation.

 

RESPONSIBILITIES

  • Sell and process season passes, gift cards, daily tickets, event registrations and other products and services.
  • Maintain a working knowledge of resort products and promotions, and suggest alternative or additional products or services to guests when appropriate.
  • Process transactions in accordance to resort and departmental policies and procedures.
  • Answer general resort and destination questions and provide accurate directions.
  • Ensure all appropriate paperwork is completed.
  • Fulfill orders and troubleshoot basic ticket and pass issues.
  • Monitor assigned email accounts and phone lines. Respond professionally and in a timely manner to all inquiries.
  • Perform administrative tasks including filing, copying and alphabetizing.
  • Perform opening and closing duties and provide accurate daily transactions to the Auditing Department.
  • Maintain the organization and cleanliness of all guest facing areas and back of house locations.
  • Cross-train into other areas to broaden job knowledge and experience when appropriate.
  • Perform additional tasks as requested by Managers and Supervisors and Senior Management Team.

 

PERFORMANCE EXPECTATIONS

  • Be a proponent of Stevens Pass and Vail Resorts vision, mission, values, and service philosophy.
  • Be a good example for the sport and industry by managing personal stress levels, maintaining a positive attitude and communicating enthusiasm for snowsports.
  • Uphold a high personal standard of punctuality, professionalism, appearance and work quality.
  • Raise concerns regarding resources, personnel or workload appropriately and in a timely manner.
  • Apply a detail oriented approach to tasks when required, producing accurate work.
  • Work unsupervised in a manner that is professional and consistent with policies and procedures.
  • Possess the ability to use good judgment when dealing with customer service situations and scenarios that are not clearly defined by department policy and procedure.

 

PHYSICAL AND ENVIRONMENTAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, sit, use hands to finger/handle or feel, stoop/kneel/crouch or crawl, and reach with hands and arms. Sometimes the employee is required to climb or balance. The employee will need to be able to lift up to 25 pounds and occasionally up to 100 pounds; assist fallen students in getting up and maintaining balance.  Must have good close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to perform the duties of this job in all weather conditions.

Do you love the mountains and wonder what it would be like to work at a mountain resort? Looking to try something new and learn how to ski, snowboard or downhill mountain bike? Are you looking to meet new friends from all over the country and world? If you answered yes to any of these questions, we invite you to come join our community at Stevens Pass today! Why not work where you play, and let Stevens Pass be your office. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 157621