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Mountain Operations Supervisor

Date:  Jun 13, 2022

Weston, MO, US

Company:  Snow Creek Ski Area
Shift Type:  Year Round

Having opened for business less than 30 years ago, Snow Creek has already converted thousands of first-timers into lifelong skiers and riders. Join our team and continue creating epic experiences for guests at Kansas City’s premier winter destination.

Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19


Job Specifications: 

  • Housing: Not Available 
  • Shift & Schedule Availability: Full Time / Year Round


Job Summary:

The Mountain Operations Supervisor will be responsible for the timely and fiscal operations of the lifts and Terrain Park and the recruiting, training and oversight of our mountain operations employees.


 Job Responsibilities:

  • Help lead the mountain operations team in adherence to service standards, maintaining a safe work area and activity, efficiently performing daily operating procedures and equipment inspections, managing staffing levels, adapting to changing business needs, providing timely breaks, keeping the team’s energy high, and providing rewards and recognition for our high performing staff.
  • Help to train employees to provide a high level of proactive guest service in all guest interactions. Constantly evaluate employee performance and provide timely, effective coaching.
  • Lead your team in providing experiences of a lifetime to our guests and fellow staff members. Reward and recognize your staff and proactively work to keep the team energy high all season.
  • Oversee and assist in building, performing maintenance, and repairs for designated activities as needed. Work with maintenance team to ensure a high level of safety and efficient operation of activities.  Supervise the daily opening and closing procedures of activities.  Ensure accurate and timely completion of inspection logs.
  • Make personal and long lasting connections with your fellow employees and with your guests while sharing your love of outdoor adventure.  Engage with our guests and receive guest feedback and special requests. Provide on the spot resolutions and elevate guests’ experiences through our Epic Service Solutions Program. 
  • Act with integrity – always do the right thing, knowing it will lead to the right outcome.  Proactively communicate with Activities Leadership to drive improvements in the department. Set clear expectations with the staff and coach them respectfully to ensure their success.
  • Be a positive advocate for Snow Creek Mountain Resort and the high quality experience and service we provide to our guests. Adapt staffing levels to changing business levels.  Provide timely breaks and monitor staff rotations. Adhere to an operations plan that supports the budget and controls costs while ensuring a quality guest experience.
  • Help keep our mountain clean and looking good. Help our guests enjoy what the great outdoors has to offer, and they may become life-long advocates for our mountains.
  • Ours is a dynamic work environment.  You’ll have a variety of tasks to do every day, and every day will be a new adventure.  Be willing to perform all other tasks as assigned, and be flexible if changes are made to improve the operation.
  • Help develop and work within the operating budgets for Lift Operations and Terrain Park programs.
  • Utilize company purchase order system.
  • Help to recruit, hire and train personnel according to company policy.
  • Help provide daily scheduling, assignments and supervision for your teams.
  • Weekly payroll processing.
  • Help conduct worker safety program as required by the company.
  • Help conduct and write evaluations for seasonal and regular full time staff prior to season's end and in accordance with HR requirements.
  • Coordinate daily activities of lift operations and terrain park team leads.
  • Other duties as assigned.


Job Qualifications:

  • College degree in business management, recreation or similar field preferred
  • Minimum of two years supervisory experience with proven strong supervisory and coaching skills
  • High level of competence with computer skill, including frequent data entry and spreadsheet applications.
  • Attentiveness to creating a quality experience for the guests.
  • Previous Resort experience preferred
  • Ability to communicate effectively with guests and co-workers, understanding that areas of direct responsibility dramatically affect the quality of the guest experience.
  • Ability to use, or learn to use, the following equipment: telephone, 2-way radio, computer.
  • Valid driver's license and satisfactory driving record.
  • Must be able to or be able to learn to drive snowmobiles, ATV's and UTVs.
  • Proven experience in budget preparation and tracking, material requisitioning, recruiting, selecting, training and evaluating required.
  • Ability to perform physical activities that include climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions.
  • Ability to perform heavy work (defined as exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects).A
  • Ability to work in a potentially hazardous environment with exposure to a variety of physical conditions such as proximity to moving mechanical parts and electrical current.
  • Ability to ski or ride safely and confidently in all snow conditions and in varying types of terrain at all times.
  • Ability to work outside in various weather conditions and extreme cold for periods of more than one hour where temperatures are frequently below 32 degrees or above 90.


Job Benefits: 

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.

Requisition ID 443427