Ski School Administrative Specialist

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary

The private lesson administrator is an integral part of our Ski and Snowboard School team. This position plays a vital role in the experiences of our internal and external guests and has a direct impact on the successes of our most exclusive and premier products. This position is instrumental in driving superior results in our private lessons through engagement, support and collaboration with multiple touch points including our guests, instructors, Product Sales and Services team, and Ski and Snowboard School supervisor and management teams. This position also plays a vital role in driving our guest satisfaction or GX performance indicators by working diligently to make the best connection possible between our guest’s needs and our instructor’s attributes.

Job Specifications:  

• Starting Wage: $22.00/hr - $26.03/hr  

• Employment Type: Winter Seasonal 2025/2026  

• Shift Type: Full Time hours available 

• Minimum Age: At least 18 years of age  

• Housing Availability: No 

Duties/Responsibilities

• Oversee the scheduling of all assigned private lessons
• Book request private lessons as submitted by instructors. advanced bookings, day of extensions and next day bookings
• Align the best connection possible based on the information gathered from the guest and an understanding of an instructor’s attributes
• Update call center bookings and follow up with guests to ensure the booked instructor best matches the guest’s needs
• Work closely with the PSS team and Call Center team to facilitate private lesson bookings and requests and manage last minute and walk in sales
• Work with the PSS recovery team to update and collect failed lesson charges
• Act as a communication conduit between the guest, the instructor and the management teams
• Follow up with guests after their lesson to get feedback on their experience
• Train the PSS teams on the private lesson reservation processes to facilitate efficiency in these processes
• Assist location manager and product manager with forecasting and evaluating staffing levels relative to business needs to maximize group lesson and private lesson sales revenue
• Directly involved with the product managers to facilitate the proper allocation of instructors into private lesson products
• Monitor instructor schedule changes and accuracies
• Work with staff and management to track and facilitate traveling instructors from Park City SSBS and instructors visiting from other resorts with their guests

Other Duties as Assigned:

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. The responsibilities of this position may change. The team member must be prepared to accept new responsibilities and transfer others.

Job Requirements 

• Must possess strong leadership skills and the ability to communicate, guide and work with several groups of people simultaneously, i.e. guests, instructors, Product Sales and Services teams, call center teams, and Ski and Snowboard School supervisors and managers

• Good knowledge of Window’s based programs including but not limited to: Word, Excel, creating data reports
• Ability to speak, read, write and communicate clearly and professionally in English
• Flexible schedule, exceptional time management and attention to detail
• High level of interpersonal communication and a focus on customer service
• Ability to work weekends and holidays throughout the season
• Office environment, i.e. sitting, standing and walking in a small area for extended periods of time with few breaks
• Lifting, bending and squatting
• Frequent phone work, repetitive keyboard action and manual dexterity required
• Ability to change attire quickly and conduct business outside at lesson meeting areas when/if necessary

• Provide superior guest service to all guests and employees at all times
• Adhere to all company policies, procedures and guidelines
• Adhere to and model our Core Values at all times

Preferred:

• Extensive knowledge of all Ski & Snowboard School products, including times, locations and options
• Extensive knowledge of all Vail Resorts and Park City Mountain SSBS Policies and Procedures

• Extensive knowledge of the instructor scheduling/messaging system to ensure instructors are prepared for their private lessons

• Background in using RPOS or equivalent POS system

 . Personal Attributes:

• Has strong communication skills in a variety of platforms; in person, on the phone, through radio communication and in electronic correspondence
• Has strong administrative, organizational and supervisory skills

• Strong work ethic; reliable, honest, and energetic with a positive and enthusiastic attitude

• Demonstrates the ability to communicate professionally and effectively with a variety of demographics
• Professional appearance and adheres to all appearance and dress standards
• Follows established policies and procedures
• Is organized in tasks and sees projects through to completion
• Has good follow-through and can handle fast paced, potentially high-pressure environment while maintaining speed and accuracy through numerous interruptions
• Thinks quickly and acts appropriately in a situation or when dealing with guests needs, to ensure safety is not compromised and a desirable outcome is achieved
• Understands guests needs and gathers information in order to solve problems and improve guest service but knows when to seek advice from the location manager
• Demonstrates team work by helping others, valuing other team members’ opinions and input and treats others with courtesy and respect
• Ability to keep sensitive information confidential

The expected pay range is $22.00/hr - $26.03/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  510201
Reference Date: 07/17/2025 
Job Code Function: Ski/Snow School