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Senior Manager Adventure Center

Date: Jul 10, 2019

Location: Park City, UT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




Job Summary:


The Senior Manager of the Adventure Center will be ultimately responsible for directing and monitoring the quality of guest experiences in on-mountain activities.  This dynamic position will ensure exceptional service delivery, alignment with resort and company goals, financial success, development of future products / programs, guest safety, hiring, and professional development of all staff.


Park City is a year-round mountain destination for family fun. There are numerous summer and winter activities that include, but are not limited to: zip lines, ropes courses, tubing hill, mountain coaster, bike parks, alpine slides, and a variety of kid’s mountain activities.


Job Responsibilities:


  • Drives overall success of the Mountain Activities operation; to include the guest and staff experiences and business performance.
  • Collaborate with mountain operations and other departments to ensure accountability for the quality and maintenance of all summer and winter activity operations.
  • Demonstrates strong example of Vail Resorts core values of: Serve Others, Do Good, Drive Value, Be Safe, Do Right, and Have Fun.
  • Works toward exceeding expectations on Vail Resorts leadership competencies of: Out Front, Connect, Drive, Develop, Passion, and Re-Imagine.
  • Partner on development of new summer and winter activities and experiences.
  • Oversight of summer and winter activity operational staff including hiring, training, achieving staffing goals and managing performance to meet service, safety and financial goals.
  • Develop budgets and manage according to corporate and departmental guidelines.
  • Create and implement an operations plan to manage the business to pre-determined margins. The operations plan includes consideration of summer and year round revenue opportunities, labor ratios management, expense control and the quality guest and staff experience.
  • Evaluate and implement ways to improve guest service and teamwork within summer and winter activities operations teams and across enterprise teams.
  • Communicate actively with Sr. Director of Skier Services, COO/GM, operations departments and resort senior leadership team. Partner on a wide range of resort and departmental issues.
  • Manage capital projects in conjunction with mountain planning staff and design and construction team.
  • Responsible for guest and employee safety throughout the operation, including compliance with OSHA and state regulatory operating requirements.
  • In conjunction with manufacturers and the resort Health and Safety team, develop and maintain the training programs for all staff related to daily operations and emergency response that meets all applicable codes and regulations.
  • Oversee and coordinate the daily, weekly, monthly, and annual inspections and testing, including documentation for all activities and scheduling annual compliance inspections.
  • Conveyor operations and management to include staffing, training, daily operations and labor management.  Work closely with lift operations Management on lift maintenance, payroll and daily inspections.
  • As a Sr. Manager, developing talent is an important part of our resort evolution.  Developing leadership skills, high performing teams and supporting personal, professional growth and unlocking potential in your team.


Job Requirements:


  • 3 Years previous experience in Guest Service and/or Operational Management - Required
  • Experience managing in the recreation/vacation/leisure industry; leading a complex, multi-functional team - Required
  • Supervisory experience: high level leadership experience – staff of 3+ mid-level managers and/or supervisors and managing staff of 25-100+ - Preferred
  • 8 or more years resort/park operations experience - Preferred
  • Excellent organizational and communication skills - Required
  • Proficient in MS Office - Required
  • Valid driver's license – Required
  • Familiarity with  OSHA, ASTM, ACCT and other regulatory agencies - Desired


Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 170132

Nearest Major Market: Salt Lake City