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Phone Switchboard Operator - Grand Summit Hotel

Date:  Nov 25, 2021
Location: 

Park City, UT, US

Company:  Park City Mountain
Shift Type:  Year Round

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com
 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19 unless eligible for an accommodation under applicable law.

 

Duties/Responsibilities:

  • Answer the switchboard in a pleasant and courteous manner within 3 rings, and transfer the call to appropriate department or person.
  • Provide superior service to our customers (internal and external) at all times.  
  • Check-in guests at front desk, entering appropriate information into and running necessary reports from computer system; assist in checking guests out of the hotel.
  • Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
  • Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
  • Relay maintenance and housekeeping requests to proper staff members.
  • Run various computer reports (checkouts, guest lists and the like).
  • Handle emergencies that arise when on duty alone, notifying appropriate personnel.
  • Assist in the cleanliness and general maintenance of the front desk and reception area.
  • Perform other tasks as assigned the Front Office Manager.

 

Qualifiations: 

  • High School education - preferred. 
  • Previous guest service experience - preferred.
  • Basic reading, spelling, math and typing skills with computer data entry experience - preferred. 
  • Ability to converse clearly and comfortably with many different types of people - required.
  • Ability to deal courteously and efficiently with customers and other company personnel - required.
  • Neat appearance and good social manners - required. 
  • Ability to learn a variety of information about the company’s lodging and recreational facilities, packages and services as well as general information about the area.

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 353207


Nearest Major Market: Salt Lake City