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Operational Training Supervisor

Date: Jul 10, 2019

Location: Park City, UT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re- imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

Park City is a world renowned destination resort and part of the Vail Resorts family. The Park City Ski & Snowboard School is focused on creating a great work environment with an amazing mountain, vast terrain, an authentic town, guest centered lessons, and amazing instructor training. All this contributes to the school’s reputation as an industry leader.  We are a high volume school looking for a motivated individual to join our team as an Operational Training Supervisor, helping to provide our guests with an Experience of a Lifetime. The Operational Training Supervisor is a member of the Park City Ski & Snowboard School supervisory team that reports directly to a specific Location Manager while working closely with the Training Manager to facilitate quality lesson products for our guests.

 

This position includes a hybrid of responsibilities that fluctuate depending on projected business needs. The Operational Training Supervisor will share time as an operations supervisor and training supervisor, with a heavy focus on quality assurance of our lessons and instructors.

 

The Operational Training Supervisor’s specific responsibilities include:

Leadership and Training

  • Support and align with SSBS and Vail Resorts goals and initiatives
  • Exhibits a professional and reassuring leadership presence, grounded in a strong training background
  • Actively be involved with the Location & Training Managers in the development and growth of the staff
  • Regular check-in meetings with both the Location Manager and the Training Manager
  • Assists Supervisor Team with training and certification goals
  • Work with other supervisors and instructors to improve and create training around day-to-day school operations and overall staff development by:
    • Creating and delivering training that connects instructor teaching skills to an exceptional guest experience
    • Building and delivering training that equips instructors with needed operational knowledge
    • Identifying areas for new training
    • Being instrumental in implementing new hire training
  • Observe and mentor instructors
  • Be responsive and proactive to guests needs and be involved in guest recovery as needed
    • Proactively provides superior guest service at all times (internal and external)
    • Set the example and ensure all staff follows company and departmental policies & procedures
  • Act with integrity and a role model for the school

Operational Responsibilities: Perform operational duties including:

  • Direct supervision of ski and snowboard instructors.
  • Coach, mentor, and deliver feedback and evaluation of instructors in real time as well as document conversations in ProConnect
  • Build a working knowledge of RPOS, including specific Ski School Tools and Report Modules, ProConnect, MS Excel, and MS Outlook
  • Ensure timely employee recognition and disciplinary actions are documented in ProConnect
  • Collection and submission of accurate payroll information.
  • Help maintain SSBS facilities
  • Provides communication about training to instructors and supervisors
  • Timely and responsive email communication
  • Support and actively promotes SSBS Safety Initiatives

Qualifications

  • Required: PSIA/AASI current Level 3 certification or equivalent international certification
  • Preferred: PSIA/AASI Examiner and current Trainer
  • Minimum 5 years instructor experience
  • Actively demonstrates the ability to communicate professionally and effectively with a variety of demographics
  • Demonstrates the ability to perform in a high paced, variable, multi-faceted environment with the ability to multi-task
  • Computer competency desired, familiar with Microsoft Office, Windows based applications, and internet based software with experience with RPOS or RTP is ideal but can be easily learned
  • College degree and/or two years relevant leadership experience in related field, or a combination of education and experience from which comparable knowledge and skills are acquired and is preferred

 

 

Physical Requirements

  • Able to withstand long exposure to cold and inclement weather
    • Physical strength and ability to respond appropriately to emergency and other unplanned situations.

 

This a salaried position- starts Oct. 14 through April 18.

 

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City Mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 170278


Nearest Major Market: Salt Lake City