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Night Auditor

Date:  Nov 21, 2022
Location: 

Park City, UT, US

Company:  Park City Mountain
Shift Type:  Year Round (10-month)

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

 

Job Summary:  

The Night Auditor is responsible for answering internal and external telephone calls, greeting guests, checking guests in and out of the hotel, creating walk-in reservations, establishing credit, and maintaining the front desk and surrounding public areas in pristine condition. This position will work closely with Resort Security assisting with guest emergencies and evacuations during night time hours. The night auditor will report to the morning manager about no shows, late arrivals, and evening events.  This position has a checklist of duties to complete each shift as well. The night auditor should be someone who is able to anticipate guest needs and respond promptly to guests’ requests.

 

Job Specifications:  

  • Outlet:  Silverado Lodge
  • Starting Wage:  $22 / hour

  • Shift & Schedule Availability: Full Time, Year Round (10-months)

  • Skill Level: Entry, Intermediate

 

Duties/Responsibilities:

  • Provide superior service to our customers (internal and external) at all times.
  • Check-in guests at the front desk, confirming and entering appropriate information by asking for an ID and credit card.
  • Check guests out, and ensure billing is correct.
  • Solicit guest comment cards at every opportunity.
  • Run various computer reports at the beginning and end of each shift.
  • Take payments, post charges, enter amounts into computer, and balance accounts at the end of each shift.
  • Answer a variety of questions from guests, and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
  • Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.
  • Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.
  • Answer the switchboard within 3 rings and transfer calls to appropriate department or person.
  • Be knowledgeable about Owners and Owner Services program such as RCI and Space A reservations.
  • Maintain knowledge of daily activities in and around the hotel, resort and Park City area.
  • Handle emergencies that arise when on duty alone, notifying appropriate personnel.
  • Be knowledgeable about the Grand Summit, Silverado, Sundial, and DoubleTree hotel amenities and lay-out.
  • Assist in general maintenance and inventory of Front Office equipment and supplies.
  • Maintain cleanliness of the Front Desk, PBX, and reception area.
  • Assist Bell and Valet when appropriate.
  • Must be willing to work weekends and holidays.
  • Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager, or Front Desk Supervisor.

 

Job Qualifications:

  • High school education.
  • At least one year of relevant clerical experience - required.
  • Basic typing skills with computer data entry experience - preferred.
  • Basic reading, spelling, and math skills - required.
  • Ability to stand for extended periods of time - required.
  • Ability to converse clearly and comfortably with many different types of people - required.
  • Able to deal courteously and efficiently with customers and other company personnel - required.
  • Ability to learn a variety of information about the company’s lodging and recreational facilities, packages and services, as well as general information about the area - required.

 

 

The budgeted range starts at $22 - $24.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 491025


Nearest Major Market: Salt Lake City