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Front Office Manager

Date: Jul 10, 2019

Location: Park City, UT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.





Position Status: Full Time Year Round

Start Date: ASAP

Location: DoubleTree by Hilton Park City


Role Overview:

The Front Office Manager is responsible for managing daily operational activities of the Front Desk staff to provide the highest standards of guest service.  Join our team and enjoy perks such as a Free Epic Pass for yourself & your dependents, Medical, Dental, Vision, and 401-k, Flexible Time Off, Hilton discounts around the world, Vail Resorts Retail/Rental, Hotel, and Restaurant discounts, free leadership classes, career development opportunities, and so much more!


Job Responsibilities:

  • Ensure that DoubleTree by Hilton guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed.
  • Must remedy all guest complaints or issues.
  • Must review all site tours, resumes, arrivals and departures daily. 
  • Must coach and discipline associates. 
  • Intercept all guest issues and respond directly with guests on behalf of the property.
  • Create weekly staff schedules to be within budgeted CPOR.
  • Review the current day's expected arrivals and check all VIP and owners special request reservations to ensure that they are pre-registered.
  • Ensure all checklists are updated and are completed.
  • Conduct interviews and reference checks as well as organize and administer on-the-job training for new employees.
  • Follow proper cash handling procedures outlined in the bank contract and training manual.
  • Develop strong working relationships with all departments within the hotel and resort.
  • Assist the accounting department in resolving various billing issues on guest folios.
  • Conduct daily pre-shift meeting with housekeeping.
  • Daily review of applicable paperwork.
  • Develop and train employees for career advancement.
  • Responsible for attending all company training classes.



  • Bachelor Degree
  • At least 2 years Front Desk or customer service experience
  • At least 2 years supervisory experience
  • Utah Driver’s License and satisfactory driving record
  • Microsoft Office experience and skills
  • OnQ experience and skills
  • Strong verbal and written English skills.
  • Strong Customer Service skills
  • Success Factors, PeopleSoft, HOTSOS experience and skills.
  • Previous experience in a high-end hotel


Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 170305