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Communication Center - Base Operations - Year Round

Date:  Nov 25, 2021

Park City, UT, US

Company:  Park City Mountain
Shift Type:  Year Round

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19 unless eligible for an accommodation under applicable law.

Job Summary

The Base Operations Response Center is responsible for work order management and is the communication hub of the Base Operations Department. We ensure that all work that is called in by our customers and techs is documented and completed, and our techs have the tools and equipment needed to complete the jobs.

Essential Job Responsibilities include, but are not limited to:

  • Utilize an asset management program to create, and manage work orders.
  • Answer a high volume of phone and radio calls regarding a multitude of issues and dispatching appropriate personnel.
  • Manage customer expectations through efficient communication.
  • Acts as communication center for the department. This includes KPI management, monitoring radio and phone communication, dispatching calls and messages, and customer management.
  • Stock, organize, and manage an inventory parts room for building maintenance.
  • Assist in the management of assets across the mountain to ensure accurate data gathering.
  • Assist in the purchasing and procurement of parts and inventory for building maintenance.
  • Other duties as assigned.

Additionally the ideal candidate should be / have:

  • Strong communication skills
  • Strong work ethic
  • High energy and the ability to work independently
  • Ability to problem solve
  • Ability to multitask
  • Strong computer skills
  • Able to provide exceptional internal and external customer service

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 367770

Nearest Major Market: Salt Lake City