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Senior Manager of Mountain Operations

Date:  Jan 18, 2023

Paoli, IN, US

Company:  Paoli Peaks
Shift Type:  Year Round


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Job Summary:

The Senior Manager of Mountain Operations is responsible for the year-round oversight and coordination of the Lift Operations, Lift Maintenance, Snowmaking, Grooming, Terrain Parks, and Ski Patrol departments plus summer construction operations to ensure a consistent and safe product for our employees and guests.  This is achieved through financial management, teamwork, planning, employee development, quality control and strong leadership.  This position assists with the development, communication and implementation of Resort goals and initiatives while developing and maintaining strong working relationships both internally and externally. 


Job Specifications:

  • Housing: Not available
  • Outlet: Paoli Peaks
  • Schedule & Shift Availability: Year-Round / Full-Time 


Job Responsibilities 

  • Accountable for mountain operations goals while contributing to overall resort and corporate goals and initiatives.
  • Lead the mountain operations effort to improve employee and guest safety and eliminate employee work comp incidents. 
  • Increase operational efficiency and effectiveness through on-going intra and inter-departmental communication and cooperation. 
  • Oversee departmental budgets and capital projects while tracking performance to expectations.
  • Responsible for ongoing mountain development planning, capital planning, as well as expense planning and implementation. 
  • Develop leaders within the mountain operations organization to improve leadership within current roles and to prepare for increased responsibility/succession.
  • Directly manage the establishment of goals, development plans and the appropriate evaluation of performance for all direct reports.  Ensure effective hiring, training, coaching, and discipline.
  • Drive the mountain operations culture and the overall Heavenly resort culture to create optimal engagement of employees- providing the experience of a lifetime for our staff and ensuring that they provide it for our guests.
  • Actively participate in enterprise wide best practice groups relevant to operating departments with a focus on driving local and companywide results.
  • Build strong, positive relationships with stakeholder groups outside of direct reports, this includes other Heavenly divisions, homeowner groups, community partners, etc. Act as a Paoli representative with the local community as necessary. 
  • Prioritize and adapt in a constantly changing business and environmental setting.
  • Ensure compliance with all local, state and federal regulations, including OSHA, SWMP, water reporting, etc. 


Job Qualifications


  • Must have a valid Driver’s License.
  • Minimum 7 years of leadership experience.
  • Must have expert-level skiing and/or snowboarding ability.
  • Must have the ability to speak, read and write effectively in English.
  • Must have the ability to operate proficiently with Microsoft Office Suite and other VRI software as necessary.


  • Previous experience with lift operations, lift maintenance, snowmaking, grooming, terrain parks, ski patrol



The budgeted range starts at $63,900 - $76,700 + annual bonus.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 491764