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Group Reservation Coordinator - Full Time Year Round - Okemo Mountain Resort

Date: Mar 11, 2019

Location: Ludlow, VT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Group Reservations Coordinator builds rapport and maintains relationships by providing local expertise and guidance; administers group and conference lodging needs through follow up with each meeting planner and guest; creates an environment of success for the continued growth of Conference Sales for Okemo Resort. This position works closely with Conference Services and Group Sales teams.



  • Provide excellent and personalized customer service to a variety of clientele through professional, engaging and friendly assistance.
  • Use questioning and listening skills that support effective telephone and electronic communication.
  • Continuously work with other members of Conference Operations to improve and maintain service standards, communications and procedures that impact clients and attendees, in order to protect and improve our conference product and experience.
  • Maintain and manage details for each group including contracts, reservation requests, and all other documentation.
  • Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome. Ensure all Reservations policies are upheld.
  • Maintains professional and technical knowledge of conference service operations and sales processes.  Attends educational workshops and training courses; participates in departmental/company-wide initiatives to drive internal and external customer experiences.
  • Provides excellent service by maintaining and administering group rooming lists and contracts.

At Okemo, we’ve got 2,200 vertical feet of positive outlook and it shows. Culture is what we teach. And service with a smile is the linchpin of our philosophy. Every interaction with our guests-on and off the mountain, at the golf courses, Adventure Zone and at the Evolution Bike Park, is an opportunity to turn a skier, rider, golfer, or recreational enthusiast into a lifelong member of our family. Our employees reflect this attitude by having fun doing what they do best: creating a memorable recreational experience!

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 163033

Nearest Major Market: Hanover

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