Front Desk Agent - Jackson Gore Village - Full & Part Time - Winter Seasonal

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests.

Job Responsibilities including but not limited to:

• Ensure accurate check-in and checkout processes according to brand standards.
• Answer phone calls politely and efficiently to meet and exceed all guest needs and requests.
• Solve basic folio and billing discrepancies to hotel standards and guest satisfaction.
• Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner.
• Creates accurate keys to guest rooms according to owner log and reservations.
• Must have excellent guest and associate relations skills.
• Possess strong organizational and verbal communication skills.
• Accurately and timely route all communication during an emergency situation.
• Ability to sustain composure at all times and remain calm during difficult situations.
• Complies with all Resort policies, procedures and standards of operation.

Job Requirements:

• High School Diploma or Equivalent.
• Work experience in a guest service facet- hotel preferred.
• Microsoft Office, Property Management Systems (LMS preferred), General Computing.
• Ability to communicate in English effectively in both written and verbal mediums.
• Ability to multitask in high volume situations.
• Ability to speak multiple languages a plus.

What’s in it for you? Benefits include:

• Free Ski passes for employees and dependents
• Discount lift tickets for friends and family
• Free ski lessons
• Discounted lodging, food, gear and mountain shuttles
• Discounted bike haul & golf
• 401(k) Retirement Plan
• Excellent training and professional development

At Okemo, we’ve got 2,200 vertical feet of positive outlook and it shows. Culture is what we teach. And service with a smile is the linchpin of our philosophy. Every interaction with our guests-on and off the mountain, at the golf courses, Adventure Zone and at the Evolution Bike Park, is an opportunity to turn a skier, rider, golfer, or recreational enthusiast into a lifelong member of our family. Our employees reflect this attitude by having fun doing what they do best: creating a memorable recreational experience! www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 276507