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Front Desk Agent - Full Time Year Round - Okemo Mountain Resort

Date: Dec 31, 2018

Location: Ludlow, VT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Front Desk Agent is responsible for (including but not limited to):

  • answering all incoming telephone calls, returning all voicemails
  • greeting guests with a positive, warm acknowledgment
  • checking guests in and out (LMS property management system)
  • making reservations with the Ritz-Carlton concierge team should we have "walk guests" from other properties pre-arrival and post-departure inspection of residences
  • inspecting homecare residences
  • Assisting housekeeping and maintenance on various tasks. 
  • coordinating housekeeping & engineering / maintenance
  • delivering packages, rollaway beds, cribs, amenities, etc. ... to guests,
  • generating work orders for engineering (via HotSOS system)

 

Qualifications

  • High school diploma or GED. -required
  • College degree. -preferred
  • Minimum one year of previous hotel guest service experience -required
  • Customer service background -preferred
  • Proficiency in Microsoft office, LMS or other property management/reservation program. – Strongly preferred
  • Must be able to communicate effectively in English, written and verbal. -required
  • Proficiency in Spanish. -preferred
  • Must be well spoken and polished to resort property expectation. -required
  • Experience with hotel operations –preferred
  • Strong attention to detail and ability to multi-task efficiently - required

At Okemo, we’ve got 2,200 vertical feet of positive outlook and it shows. Culture is what we teach. And service with a smile is the linchpin of our philosophy. Every interaction with our guests-on and off the mountain, at the golf courses, Adventure Zone and at the Evolution Bike Park, is an opportunity to turn a skier, rider, golfer, or recreational enthusiast into a lifelong member of our family. Our employees reflect this attitude by having fun doing what they do best: creating a memorable recreational experience! www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 164022


Nearest Major Market: Hanover

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