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Ticket Scanning Supervisor - Winter Seasonal

Date: Aug 14, 2019

Location: Truckee, CA, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Northstar’s Scanning Team is looking for Supervisors for the 2018/2019 season. Are you the type that likes to take the guest experience to the next level by providing exceptional guest service? This position is extremely guest services-oriented and requires an upbeat and outgoing attitude! The Scanning Supervisor greets and engages ALL guest while scanning tickets and passes at the lifts, politely and respectfully working with all levels of guests regarding valid/invalid pass products, and answering any and all questions our guests might have. We are looking for organized individuals who are outgoing, guest service-driven, positive, have a passion for the outdoors, and take pride in their work and work environment. This is an outdoor position in the beautiful Sierra Nevada Mountains. This position is base wage but comes with a commission structure!


This position assists the manager with on-mountain support. The supervisor assumes all duties of the scanners with added responsibility of leadership. The scanning supervisor is responsible for the daily operation of the team. You must be able to see projects from beginning to completion with minimal supervision. You must be organized and able to organize others. Above all you must be able to have fun with everyone around you.

This position can be located at any of the following locations:


Big Springs Gondola – This location is busy with the majority of our guests passing through this portal to our mountain.  A high level of detail and ability to retain a significant amount of information while maintaining a calm and friendly demeanor.

All Other Northstar Chairlifts/Gondolas – These locations are busy throughout each day as guests enjoy our mountain.  A high level of detail and ability to retain a significant amount of information while maintaining a calm and friendly demeanor is welcomed.   Candidates must be able to stand outside in any sort of weather. 


Benefits include, but are not limited to:

  • Free Vail Epis Pass for you and your dependents
  • Make new friends
  • Food and gear discounts
  • Working outside with likeminded people
  • Fun and fast paced work environment
  • Branded Northstar gear
  • Team and resort events
  • Opportunities for growth, development and career advancement


 Responsibilities include, but are not limited to having Fun while performing the following:

  • Traveling to/from lifts on snow in variable conditions
  • Assisting guest and employees with pass related issues
  • Coaching and developing as directed by manager
  • Working outside in an alpine environment
  • Validate tickets and season passes using guest’s first names and a handheld device
  • Handle high volumes of customer interaction while delivering exceptional guest service for the internal and external guest
  • Provide resort, village and local information to guests
  • Initiate a friendly greeting to all guests
  • Using guest's names
  • Always have trail maps and wickets on your person to hand out at any time
  • Communicate in a courteous and respectful manner to all internal and external guests
  • Adhere to all departmental and company policies and procedures
  • Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail
  • Promptly assist in the resolution of all guest complaints and any pass and ticketing issue; handle all guest concerns and suggestions
  • Establish personal strengths and areas of focus through self-assessment and on-going training and feedback from the Northstar Management Team; participate in departmental and resort training and development courses
  • Perform other duties as assigned



  • At least 3 years’ experience in a leadership role- school or work
  • Must be able to pass a ride test at least level 6
  • Ability to speak effectively before groups of customers or employees 
  • Ability to maintain composure and professionalism under pressure
  • Able to work independently and demonstrate team spirit
  • Strong attention to detail
  • Must enjoy working and interacting with people
  • Must enjoy working in inclement weather for long periods of time
  • Clean and professional demeanor
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 170518

Nearest Major Market: Sacramento
Nearest Secondary Market: Elk Grove