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Special Programs Coordinator - Northstar California Resort - Winter Seasonal

Date: Dec 6, 2018

Location: Truckee, CA, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.



The Special Programs Coordinator will supervise front line operations of the Northstar Ski and Snowboard School Children’s Programs.  Our goal is to provide every guest an Experience of a Lifetime – the foundation of this comes from an environment that is both fun and safe for all employees and guests of the Ski and Snowboard School.


  • Liaison between Children’s Ski and Snowboard School and outside organizations including SOS Outreach, Boys & Girls Club, ARC, and school groups.
  • Work with Ski and Snowboard School supervisors to staff instructors on special programs lessons.
  • Coordinate with multiple departments, including rentals, product sales, group sales and events.
  • Look for opportunities to enhance the experience of special program guests.
  • Look for opportunities to grow the special programs business, particular during mid-week and other slower business volume days.
  • Work with Ski and Snowboard School management to align special programs goals with larger department and company goals.
  • On days when special programs products are being delivered, perform supervisory responsibilities including: lead morning meetings, organize class assignments, observe lessons, and signing out instructors.
  • Perform all guest recovery needs related to special programs.
  • Mentoring, observations,  coaching, feedback, and evaluations of assigned “family” of approximately 40 instructors
  • Assign daily tasks and make all lesson assignments for instructors scheduled to your work area each day.  Run daily staff meetings at lineup.
  • Interface with parents to explain programs, services, policies, schedules and rates.
  • Manage unusual issues, requests or complaints.
  • Administer appropriate record keeping and reporting systems.
  • Maintain positive public relations with parents, visitors and the general public at all times.


  • Strong organizational skills
  • Strong communication skills through email, phone, and face-to-face
  • High School Diploma
  • 3 years Ski and Ride School experience
  • Intermediate Microsoft office skills
  • Works well with guests of all ages / Strong interpersonal skills

Preferred Skills

  • At least 1 years sales experience
  • At least 1 years RPOS experience
  • PSIA/AASI Level 1 certification or equivalent preferred 

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 Requisition ID 159925 ELJ

Nearest Major Market: Sacramento
Nearest Secondary Market: Elk Grove