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Retail Rental Supervisor - Winter Seasonal

Date:  Feb 18, 2021

Truckee, CA, US

Company:  Northstar California Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


The Supervisor is responsible for supplying our guests with our premier rental equipment and to promote world-class guest service through each rental/retail transaction.  The appropriate candidate will be part of a cohesive team with pride, productivity, professionalism.  Will also adhere to policies and guidelines, and accountability at all times, and will work diligently to maintain the operational and merchandising standards and expectations of the company. 



  • Help manage and oversee daily rental operations and staff
  • Help with weekly trainings and assist with onboarding employees
  • Develop a strong understanding of business trends and opportunities to utilize labor budgets effectively. 
  • Actively engage in Vail Resorts Leadership Programs and Individual Development Plan
  • Work with the management team to operate business with appropriate staffing levels, adjusting to trends and daily sales.  
  • Create “seamless guest service” by making every effort to go above and beyond for our guests.
  • Follow all company policies and procedures related to cash handling and cash wrap.
  • Possess a high level of understanding of the Rental Process including RPOS, Aptos POS, and Guest Connect (PSS POS)
  • Work with management to assess and evaluate staff performance in a timely and constructive manner
  • Act as a mentor who can train and lead the rental technician team with effective communication



  • Describing and promoting product in line with customer's express needs as well as promoting the damage waiver and other upgrades on rental equipment products
  • Adapt teaching and coaching styles to maximize training opportunities with a diverse staff
  • Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly. 
  • Focus heavily on building a strong relationship with all channels of our business.


Rental Operations- Day to Day

  • Maintain high level of understanding of RPOS, Guest Connect, and Aptos.
  • Be comfortable and confident in a fast pace, high energy work environment.
  • Assist in maintaining core rental expectations such as binding certifications, daily upkeep of rental equipment, reservation presetting, and ASTM testing.
  • Help monitor and track inventory levels by completing “over-due rental” duties.
  • Assist management with successful group coordinating and rental execution.
  • Lead with our core values daily, while anticipating our guest’s needs and emotions.
  • Fill in as Zone Captain as scheduled, be comfortable and confident leading 20 staff members at one time while completing all daily audits and planning for daily breaks.
  • Work with management to ensure the right level of training is taking place to ensure all levels of the staff upholds rental standards, including guest service and guest emotions.
  • Be comfortable and knowledgeable with upselling rental guests, including retail items, while driving a sales culture in line with and meeting our daily and yearly UPT (units per transaction) goals, ADS (average dollar sale) goals and sales budgets.
  • Work with management to exceed Gx (guest experience) goals by providing exceptional guest service
  • Contribute to daily morning meetings and weekly manager meetings.
  • Provide timely and complete follow-up and coaching with staff when needed


Physical Requirements

  • Ability to stand/walk for extended periods of time, necessary to provide sales floor coverage related to guest service and loss prevention.
  • Ability to reach overhead, bend, squat, kneel, and carry product, necessary for guest service, inventory restock, and store merchandising.
  • Must be able to safely and regularly lift and carry 55 pounds & be comfortable climbing ladders.


Minimum Job Qualifications

  • Minimum 2 years previous retail or rental sales experience with at least 1 year attentively utilizing the following leadership behaviors;
    • Managing/Measuring workload, Decision Making, Assessing Talent, Training Others, and Conflict Management
  • Minimum 1 year previous people management experience.
  • Ability to delegate and communicate tasks. 
  • High level of personal organizational skills.
  • Extreme attention to detail, conscientious worker.
  • Working knowledge of computers with experience in the use of Microsoft Word, Excel, and Outlook
  • Excellent guest service skills, in person, on the phone and in writing.
  • Comfortable with team-based work structure yet also having the ability to work independently. 
  • Ability to give clear directions and set expectations for the staff
  • Demonstrated flexibility on the job; ability to adapt quickly and react positively to business needs and changes in strategies.
  • Ability to demonstrate professional interpersonal skills and have a grasp on conflict resolution with regards to both staff and guests.


Employee Conduct

  • It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests, and vendors.


With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 287867

Nearest Major Market: Sacramento
Nearest Secondary Market: Elk Grove