Loading...
Share this Job

Reservations Team Lead - Work From Home - Winter Seasonal

Date:  Nov 6, 2020
Location: 

Truckee, CA, US

Company:  Northstar California Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

The Reservations Lead Agent assists in the daily supervision and operations of the Reservation’s call center.   Facilitates the successful operation of the department’s functions by managing call volume, providing assistance to onsite and work from home agents, handling guest issues, and working with both internal and external departments to provide an Experience of a Lifetime to our guests.

 

Responsibilities:

  • Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.
  • Manage call volume to achieve departmental goals including assisting agents, communicating with backup resources, and taking backup calls while following an established sales script to convert bookings.
  • Communicate with guests, employees, and other departments in a positive, productive and efficient manner.
  • Support agents through coaching and training to increase knowledge and performance.
  • Provide feedback to management regarding both positive and negative issues impacting department performance.
  • Inspire trust and build strong relationships across business units such as Front Desks, Guest Services, Mountain Operations (Ski School, VRR, Ticket Office), Call Centers (ISD,IED, Online), Travel Services, the Training Department and third party vendors.

 

Job Qualifications:

  • Call center, hospitality ot sales experience
  • Valid drivers license
  • Data entry experience
  • Proficient in MS Office Suite
  • Excellent command of the English language, both written and spoken
  • Must be able to work on the phone and computer for long periods of time.
  • Flexible schedule, exceptional time management and attention to detail.
  • High level of interpersonal communication and a focus on customer service skills.
  • The ability to multitask

 

Preferred Skills:

  • College degree
  • Previous supervisory experience
  • Experience with property management software - Tour Partner & RPOS

 

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 246311


Nearest Major Market: Sacramento
Nearest Secondary Market: Elk Grove