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Rental Supervisor - $22 per hour - Winter Seasonal

Date:  Jun 23, 2022
Location: 

Truckee, CA, US

Company:  Northstar California Resort
Shift Type:  Winter Seasonal 2022/2023

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com
 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

The Rentals Supervisor is responsible for supplying our guests with our premier rental equipment and promoting world-class guest service through each rental/retail transaction. They will be part of a cohesive team with pride, productivity, and professionalism. They will model and adhere to policies and guidelines and will work to maintain the operational and merchandising standards of the company.

 

 

Job Specifications:
Starting Wage: $22 per hour
Shift & Schedule Availability: Full Time
Skill Level: Supervisor

 

Essential Job Responsibilities:

 

  • Execute daily operations by opening and/or closing retail/rental outlets, including filling front-line employee positions as necessary, especially during non-peak periods.
  • Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale.
  • Act as a mentor who can train and lead the rental technician team.
  • Demonstrate the ability to communicate professionally to staff and guests. Respond and engage with customer suggestions, complaints, and recognition.
  • Promote product in line with customer's expressed needs.
  • Fit boots, skis, snowboards, helmets and/or poles to each guest. 
  • Adhere to all policies, rules, and regulations of Vail Resorts.
  • Create and maintain a productive and safe work environment, including implementing and retaining all company mandated safety-related training and assessments.
  • Ensure all retail/rental locations are clean, have updated materials, and present a professional appearance to our guests, staff, and purveyors.
  • Develop, adhere to, and role model the company’s mission, vision, and values

Job Requirements:

  • Retail sales and customer service, outdoor sporting goods experience – Preferred.
  • At least 1 year of supervisory experience in a customer service environment – Required.
  • High school degree or equivalent.
  • Must be at least 18 years old – Required.
  • Professionalism and strong guest service skills, attention to detail and timeliness.
  • Flexible schedule required during peak times throughout the year.  Must be willing to work evenings, holidays and weekends – Required.
  • Previous snow sports rental experience – Preferred.
  • Commitment to providing excellent customer service.
  • Basic computer skills with the ability to learn the register
  • High level of interpersonal skills to ensure: teamwork, high level guest contact, and commitment to guest service.
  • Must demonstrate ability to receive and give direction and act upon it.
  • Must be mechanically inclined with the ability to use hand tools and power tools on a daily basis.
  • Willing to become certified by ski binding manufacturers.
  • Ability to communicate effectively with co-workers and guests in English.
  • Ability to comprehend and apply specific company designed methods and protocol.
  • Friendly, personable, and comfortable working with people.

 

Physical Requirements:

  • Weight Lifted – At least 50lbs
  • Lifting Frequency – Frequent
  • Standing Frequency – Frequent
  • Walking Frequency – Frequent
  • Reaching – Frequent
  • Stoop, Kneel, Crouch, Crawl – Frequent
  • Work indoors and outdoors

Benefits:

 

Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 445409