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Concierge - Constellation Residences - Year Round


Truckee, CA, US

Company:  Northstar California Resort
Shift Type:  Year Round (11-month)

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Constellation Residences at Northstar is seeking a full-time Concierge. Constellation Residences at Northstar is a luxury resort, located Mid-Mountain at Northstar California Ski Resort. Constellation Residences at Northstar is attached to The Ritz-Carlton, Lake Tahoe resort offering access to all the amenities of the Ritz Carlton Hotel. We provide unparalleled services to all owners and their guests, our team spares no expense to care for the guest needs.


Our leadership team is committed to ensuring the well-being of team members as well as taking the time to mentor each individual.


This position is responsible for a variety of front desk and concierge duties, including but not limited to:

  • Adhere to all company policies and procedures
  • Open/Close the building at the beginning or end of each shift
  • Sign for and stock incoming deliveries to the appropriate location
  • Establish and maintain good relations with owners, guests, vendors, and co-workers
  • Working effectively and collaborating with fellow concierge team, and communicating diligently with housekeeping, engineering, public areas, and management team
  • Working efficiently and effectively with our third-party affiliations, Ski Butlers/USA Parking/Ritz Carlton Destination Club/Ritz Carlton Hotel
  • Reserve activities, dining, lessons, transportation, activities, etc. for all owners and guests
  • Email correspondence interdepartmentally as well as with owners, guests, and vendors
  • Check guests in and out
  • Utilize marketing programs for guest outreach, often required to create newsletters tailored to the Constellation Experience
  • Use sales techniques to secure Reservations
  • Answer phones
  • Adhere to all policies and procedures
  • May provide clerical support to various departments
  • Appropriately and accurately completes assigned tasks and check lists
  • Respond to the needs of owners, guests and visitors by providing immediate assistance
  • Greet all guests


Job requirements:

  • Flexible schedule, must be able to work weekends and holidays and hours vary based on occupancy
  • Reliable transportation
  • Knowledgeable with Northstar California Resort and the Reno/Tahoe area
  • Knowledgeable with computers
  • Ability to communicate effectively, verbal and written skills



Benefits include: 

  • Free Ski passes for employees and dependents 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food, gear and mountain shuttles 
  • Discounted bike haul & golf 
  • Medical, Dental, and Vision plans (full-time positions) 
  • 401(k) Retirement Plan 
  • Excellent training and professional development



With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 191716

Nearest Major Market: Sacramento
Nearest Secondary Market: Elk Grove