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Team Lead - Guest Service Ambassadors - Winter Seasonal


Northstar, CA, US

Company:  Northstar California Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Team Lead oversees the Base Area Guest Service Team including our Village Ambassadors, Overnight Storage Operation, Wagon Service Team, and Auto Drop Attendants.  They will coordinate labor and resources within these teams to provide for staffing needs in all areas.  Team lead will train and coach team members and work cooperatively with peers, managers and interdepartmental contacts.  The Team Lead manages and develops employee development, discipline, incentives, and conducts training for the department. Furthermore with the Assistant Manager of Base Area Ops the Team Lead will work in concert to conduct hiring, oversee Time and Labor reports, scheduling, and timely documentation completion.


Responsibilities include:

  • Greeting guests and initiate conversation, answer questions that guests may have pertaining to the Village, services of the mountain and local area.
  • Directing guests to the appropriate areas including, but not limited to, ticket windows, season pass office, ski and snowboard school, dining options, retail, rentals, restrooms, phones, lost & found, lockers, etc.
  • Providing awareness to guests about the responsibility code and mountain etiquette.
  • Resolving guest issues verbal in a sincere and timely manner following the company Make the Guest Right program.
  • Meeting guest, employee, safety, and financial objectives and department goals as set forth by immediate supervisor.
  • Flexible working hours.
  • Removing all potential frustrations and distractions to the overall enjoyment of the resort.  This includes assuming personal responsibility for resort appearance, grey wagons, signage, services, etc. either by taking the initiative to solve the problem, or alert the appropriate responsible parties.
  • Managing hiring, training, and development of all guest service staff.
  • Maintaining a department schedule.
  • Ensuring all areas are staged per KPI’s.
  • Enforcement of uniform and grooming standards.
  • Adjusting staffing needs based on current business levels and weather.
  • Maintaining all department assets.
  • Work with peers across Base Are Ops to coordinate staffing resources 



  • Valid state issued driver's license
  • 2+ years supervisory experience
  • 2+ years guest service experience
  • Flexible schedule- available holidays and weekends
  • Thorough knowledge of Northstar resort is a plus


With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 236207