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Store Manager, Northstar Logo Co. & Mine Children's Apparel

Date: Mar 11, 2019

Location: Northstar, CA, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Manages the overall day-to-day operation of Mine Children's Apparel, and Northstar Logo Co. retail. This position is responsible for merchandising, financial management, sales staff supervision and overall store management. Oversees hiring, training, coaching and scheduling of store personnel. Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance. Level I Store is defined as Medium or High Complexity with $0 to $0.5 million in revenues, or Low Complexity with $0 to $1.5 million in revenues. See Store Classification Guide for additional information.           



           Roles & Responsibilities:

  • Demonstrates and leads our Core Values: Be Safe, Do Right, Do Good, Have Fun, Drive Value, Serve Others
  • Demonstrates and leads our Leadership Competencies: Drive, Out Front, Re-imagine, Develop, Connect, Passion
  • Drive a culture of service excellence with a focus on ensuring every guest has the experience of a lifetime.
  • Must be a Leader who possesses a high level of self-awareness and emotional intelligence. Exhibiting these traits is critical to successfully driving an engaged and effective team
  • Drive the highest level of sales and service culture within each store with focus of enhancing and optimizing revenue opportunities
  • Ensure the stores are aligned with Northstar California Resort and VRR policies & objectives.
  • Demonstrate comfort, adaptability and out-front leadership of all day to day operations and seasonal store setups and ramp-downs
  • Develop a robust development program for store’s Assistant Manager, and Supervisor team, with a focus on personal and professional empowerment.
  • Drive excellence in all areas of store operational standards.
  • Generate sales, and demonstrate and maintain a professional standard of guest service
  • Evaluate sales trends and create methods for sales growth
  • Manage inventory control and meet or exceed inventory goals
  • Be a model and administer company policies and guidelines
  • Recruit, hire, train, coach, and maintain quality store teams 
  • Enforce company cash handling policies and procedures, and other loss prevention policies
  • Provide training resources in POS, product knowledge, guest service, resort information, and sales
  • Conduct performance appraisals for and coach development of staff on a regular basis
  • Maintain all company paperwork according to policies and standards
  • Manage operational budget
  • Be energetic, motivated, and possess the ability to multi-task

    Operational Expectations
  • Sales Training- Develop staff in demonstrating the ‘GUIDE’ experience- every guest, every time.  
  • Coaching and Monitoring- Ensure that all store teams are given the opportunity in performance improvement, and development goals are created for growth. 
  • Recognition- Drive a store culture of employee engagement through recognition and maintaining a positive work environment.
  • Progressive Discipline- Ability to recognize corrective action opportunties, and ability to demonstrate accountability & present coaching discussions.
  • Communication and Reporting- Ensure that all time sensitive assigments are completed and clearly communicated in a timely manner.
  • Physical Organization- Ensure that all Northstar California Resort and Vail Resorts standard operating procedures are adhered to on a consistent basis.
  • Merchandise Maintenance- Maintain store merchandising standards directed by the Merchandise Specialist. Ability to maintain close, collaborative relationships with Merchandisers and Buyers.
  • Promotional Appearance- Ensure that all sale signage, price adjustments and other promotional fixtures are executed in a timely manner as directed by the Buyers and Merchandise Specialist.
  • Loss Prevention- Ability to implement all LP measures & practices. Adhere to all preventive policies and ensure buy in from store teams.
  • Risk Management – Ensure 100% compliance in all risk management related areas, including safety, and incident reporting.
  • Cash Management- Maintain practice of proper protocols in all aspects of cash usage as defined in Vail Resorts SOP manuals.
  • Product Management- Ensuring that all movement of products from; DC to Store, & Store to Store, are maintained and regularly audited for inventory integrity.



  • Minimum of 2 years management experience - required
  • Minimum of 3 years retail experience - required
  • Snowsports industry knowledge - preferred 
  • High school diploma or equivalent - required
  • Proficient in Microsoft Office applications - required
  • English fluency - required
  • Excellent communications skills both written and verbal
  • Self-motivated with the ability to multi-task
  • Familiarity with rental and retail POS systems - preferred


Benefits include:

  • Free EPIC Ski and Snowboard Pass to our world-class resorts
  • Employee discounts at our retail stores
  • Employee Assistance Program (EAP)
  • Excellent training and professional development programs for internal growth
  • An Experience of a Lifetime


Vail Resorts' retail and rental operations are conducted through Specialty Sports Venture. SSV operates over 180 year-round and seasonal stores under 40 + retail brand names specializing in ski, bike, golf and fly fishing products and gear.  We operate in world-class locations such as Aspen, Beaver Creek, Breckenridge, Keystone, Telluride, Park City, Vail, Lake Tahoe, Whistler, Denver’s Front Range, San Francisco Bay Area, and many more. 

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 166277