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Product Sales Team Lead - Winter Seasonal


Northstar, CA, US

Company:  Northstar California Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Position Summary: To effectively assist the True North at The-Ritz Carlton PSS Manager and oversee a team of guest service agents.  Serve as Manager on Duty when VRR or PSS Manager are not present.  Essential to create and maintain a positive working relationship with The Ritz-Carlton and Vail Resorts Rentals while exhibiting the highest standards of professionalism and guest service.  Satisfying and exceeding guest expectations every day is essential to effectively serve our guests.  The highest level of guest service is achieved by creating a positive experience for our guests and employees through excellent customer service, product and resort knowledge.


Essential Job Responsibilities:

  • Delivery of exceptional guest service for the internal and external guests.
  • Assist with hiring, motivating, and continual training of the Product Sales and Service team.
  • Provide accurate resort, village and local information to the guest and employees.
  • Assist in preparation and monitoring of weekly staff work schedules.
  • Resolve all guest complaints; handle all guest concerns and do everything in your power to make the guest right.
  • Communicate in a courteous and respectful manner to all internal and external guests. Handles difficult guest problems in accordance with company policy and procedures.
  • Display accurate cash handling skills, perform daily sales and close procedures while following company and departmental policies and procedures.
  • Develop in-depth knowledge of all resort product offerings, those within the Product Sales and Service department and those throughout the resort .
  • Ensure each location has adequate supplies to perform the day-to-day operations based on budget and forecast.
  • Establish personal strengths and areas of focus through self-assessment, on-going training, and feedback from the Northstar Management Team; participate in all departmental, resort training, and professional development courses.
  • Actively cross train in all areas of Product Sales and Service and or in any areas of the Northstar Resort.
  • Responsible for troubleshooting product issues and following up with the appropriate parties.
  • Perform job performance evaluations by observing daily and overall job performance.
  • Perform other duties as assigned.


With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 235148