Share this Job

Asst Mgr - Store, Performance Ski & Board Demo Northstar

Date:  Nov 21, 2020

Northstar, CA, US

Company:  Northstar California Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. 


Essential Job Functions 


As a core member of the Northstar Rental Division, you will help lead the operations of multiple rental locations at Northstar. The position is fulltime with winter and summer operations. This position works heavly with customers looking to learn about the latest in ski and snowboard technology, with an intent to test the latest equipment. The role will assist in managing the sales, rentals, staff, operational and merchandising functions of the store to attain maximum profitability, productivity, and a world-class guest experience. Most Importantly, Be Inclusive. Welcome everyone to our company, resorts and communities - Include all races, gender identities, sexual orientations, abilities, and other differences.



  • Help with weekly trainings and assist with onboarding employees 

  • Manage weekly and monthly schedule and labor tracking/expenses

  • Ensure all staff is certified in all bindings that are applicable to our fleet 

  • Develop a strong understanding of business trends and opportunities to utilize labor budgets effectively.  

  • Weekly ordering of shop supplies and parts needed for repairs 

  • Create “seamless guest service” by making every effort to go above and beyond for our guests. 

  • Follow all company policies and procedures related to cash handling and cash wrap, completing daily cash and closing paperwork audits.  

  • Fulfill weekly tune quotas and ensure all repairs are being completed in a timely manner  

  • Possess a high level of understanding of the Rental Process including RPOS, Aptos POS, and Guest Connect (PSS POS) 

  • Coordinate with Store Manager and Rental Coordinator on equipment levels and needs for additional  equipment 

  • Track daily attendance and daily monitoring of reported time in Peoplesoft.  

  • Ensure core rental safety expectations are being met with weekly ASTM testing.  

  • Asses and evaluate staff performance in a timely and constructive manner.  


  • Work with the store manager, develop and put into action an Employee Experience Plan, including trainings and events. 

  • Work with the Store Manager to build a strong New Hire on-boarding process and help oversee new hire training to maintain consistency within our team. 

  • Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly.  

  • Focus heavily on building a strong relationship with all channels of our business. 

  • Act as a mentor who can train and lead the rental technician team with effective communication 

Rental Operations- Day to Day 

  • Maintain high level of understanding of RPOS, Guest Connect, and Aptos.  

  • Ensure daily rack checks are being done and rack repairs are happening when needed.  

  • Lead the “overdue rental” process, daily.  

  • Lead with our core values daily, while anticipating our guest’s needs and emotions.  

  • Fill in as MOD as scheduled, be comfortable and confident leading 30 staff members at one time.  

  • Work with Store Manager to ensure the right level of training is taking place to ensure all levels of the staff upholds rental standards, including guest service and guest emotions.  

  • Be comfortable and knowledgeable with upselling rental guests, including retail items, while driving a sales culture in line with and meeting our daily and yearly UPT (units per transaction) goals, ADS (average dollar sale) goals and  sales budgets (both retail and rental).  

  • Work with the store manager to prepare for upcoming winter seasons in the summer by helping with fleet movements, receiving of new rental product, maintaining current fleet, and planning for operations. 

  • Work as a core member of the Summer Mountain Bike Operations. 

  • Lead a “zone” daily, complete all daily audits, and plan for daily breaks.  

  • Work with store manager to exceed Gx (guest experience) goals by providing exceptional guest service 

  • Contribute to daily morning meetings and weekly manager meetings. 

  • Provide timely and complete follow-up and coaching with staff when needed.   

Physical Requirements 

  • Ability to stand/walk for extended periods of time, necessary to provide sales floor coverage related to guest service and loss prevention. 

  • Ability to reach overhead, bend, squat, kneel, and carry product, necessary for guest service, inventory restock, and store merchandising. 

  • Must be able to safely and regularly lift and carry 55 pounds & be comfortable climbing ladders. 


  • This is a Full Time, seasonal position with opportunities for work in the summer.  

  • Store is open 7 days per week during the Ski Season (mid-November through April).  

  • Typical work week is approximately 40 hours - available to work minimum of one weekend day, one opening shift and one closing shift throughout the week. Holidays and Peak Periods may require overtime. 

Minimum Job Qualifications 

  • Minimum 3 years previous retail or rental sales experience with at least 1 year attentively utilizing the following leadership behaviors;  

  • Managing/Measuring workload, Decision Making, Assessing Talent, Training Others, and Conflict Management 

  • Minimum 1 year previous people management experience. 

  • Ability to delegate and communicate tasks.  

  • High level of personal organizational skills. 

  • Extreme attention to detail, conscientious worker. 

  • Working knowledge of computers with experience in the use of Microsoft Word, Excel, and Outlook 

  • Working knowledge of Success Factors (hiring and onboarding) and Peoplesoft (time management). 

  • Excellent guest service skills, in person, on the phone and in writing. Demonstrate a professional level of communication.  

  • Comfortable with team-based work structure yet also having the ability to work independently.  

  • Ability to give clear directions and set expectations for the staff  

  • Demonstrated flexibility on the job; ability to adapt quickly and react positively to business needs and changes in strategies. 

  • Ability to demonstrate professional interpersonal skills and have a grasp on conflict resolution with regards to both staff and guests.


Employee Conduct 

  • It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests, and vendors. 

  • Be Inclusive. Welcome everyone to our company, resorts and communities - Include all races, gender identities, sexual orientations, abilities, and other differences.

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 249308