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Housing Coordinator - Employee Housing - Year Round

Date:  Feb 21, 2021

Northstar, CA, US

Company:  Northstar California Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This individual is responsible for creating a welcoming culture, acting as a resource for residents throughout their experience and ensuring all legal paperwork is complete. 


Additional responsibilities include, but are not limited to:

  • Create a welcoming and supportive environment for employee residents. 

  • Elevate experience for residents/employees and housing staff while driving the seasonal Employee Value Proposition. 

  • Support the employee wellness strategies in Employee Housing ensuring alignment with Company vision.  

  • Ensure that resident license agreements, legal documents and related move in / move out paperwork complete.   

  • Deliver standardized best-practices in support of the enterprise-wide Housing strategy. 

  • Ensure that all inquiries and questions are responded to quickly and effectively elevating concerns as they arise. 

  • Act as housing concierge for residents ensuring high guest service.  

  • In partnership with housing team ensure all information is correct and complete within StarRez (Housing system). 

  • Support communications with residents, Managers and external stakeholders. 

  • Create a safe, fun and diverse housing culture that helps provide employees an experience of a lifetime 

  • Completes other tasks as directed and assigned. 

Job Qualifications:

  • Work Experience
    • 1+ years’ experience in Guest Service related position(s)  

    • Software system maintenance and training 

    • Data management  

  • Computer Skills:
    • Proficient computer skills, especially Excel, Teams and PowerPoint.  

    • StarRez or other room management software programs experience preferred. 

    • Ability to multitask while working in a fast-paced, dynamic environment 
  • Strong attention to detail. 
  • Strong time management skills. 
  • Ability to follow written and verbal instruction and to work independently. 
  • Strong customer services skills. 
  • High school diploma or equivalent required 
  • Language Skills:
    • English strong written and verbal mandatory   

    • Spanish preferable 

  • Preferred: Excellent Guest Service and multi-tasking ability 



We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 276007