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Executive Housekeeper, Mount Snow

Date:  Sep 10, 2021

West Dover, VT, US

Company:  Mount Snow
Shift Type:  Year Round

Mount Snow makes everyone feel like family, guests and employees alike. With consistent, high-ratings on the friendly staff, why wouldn’t you want to join the camaraderie? Join our team and help us share ultimate mountain adventures with our guests. www.vailresortscareers.com



Job Summary:

The Executive Housekeeper is responsible for handling the daily operations of the housekeeping department to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide oversight of guest rooms and public areas, and management of all housekeeping activities including budget reviews, ordering supplies, scheduling, staffing, contract staff management, room inspections, as well as training, disciplining, and developing seasonal and year-round employees. Join our team today, and enjoy perks such as a Free Epic Pass for yourself & your dependents (currently includes full access to free summer activities, discounted employee golf rates, free gondola/chairlift rides, and more!), Medical, Dental, Vision, and 401-k, free leadership and career development classes, lodging, retail/rental, restaurant, and spa discounts, and so much more!


Job Responsibilities Include, but are not limited to:

  • Oversee the day to day housekeeping operations including daily opening procedures and issuing staff assignments.
  • Handle onsite Laundry Operations.
  • Evaluate guest satisfaction levels and trends monitor through guest survey and other means, with a focus on continuous improvement.
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules.
  • Set departmental targets and objectives, work schedules, and ensure that company’s policies and procedures are implemented.
  • Conduct, direct, and participate in all departmental inventories; keep records of all inventories for future references.
  • Maintain good communication and work relationships within all departments in the hotel, and with external customers and suppliers.
  • Ensure staffing levels cover business demands.
  • Ensure regular staff meetings are conducted, post-meeting minutes generated, and follow-up items completed.
  • Manage staff performance issues in compliance with Vail Resorts policies and procedures.
  • Recruit, lead, train and develop the Housekeeping team; conduct ongoing trainings for existing and new staff.
  • Maintain good communication and relationships with units/rooms owners, and respond to their requests promptly and professionally.
  • Additional tasks as the need arises.


Job Requirements:

  • At least two years of Housekeeping management experience
  • Must be detail-oriented.
  • Strong written and verbal communication skills
  • Ability to communicate effectively within and outside Housekeeping department.
  • Ability to creatively problem-solve with guests, employees, and various other departments within the resort.
  • Must be able to prioritize in a fast-paced environment.
  • Ability to lift, push, pull up to 75 pounds on a regular basis.
  • Must have excellent organization and computer skills.
  • Must be able to work nights, weekends, and holidays as needed.


  • HOA property experience
  • Bi-lingual Spanish-speaking ability


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 337278

Nearest Major Market: Vermont