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Asst Mgr: Adventure Center

Date:  Nov 25, 2021
Location: 

Zanesfield, OH, US

Company:  Mad River Mountain
Shift Type:  Winter Seasonal 2021/2022

The Adventure Center Assistant Manager will be a daily operational leader of an activity or activities. This Assistant Manager is responsible for the operational direction of their area including staffing, facility readiness, equipment maintenance, opening and closing procedures, guest experience etc.  In this position you will be responsible for directly monitoring the safety and overall quality the activities operation.

 

Other major responsibilities include: 

  • Be familiar with and adhere to the policies and procedures of the resort handbook and the best practices
  • Responsible for the daily operation of all Activities within their assigned area
  • Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs and emergency response.
  • Actively foresee, plan for, and mitigate any hazards or risks associated with their activity area
  • Assist with training assessments, check off forms and provide daily coaching and guidance to Activities employees.
  • Safe use of company vehicles.
  • Ensure compliance with daily, monthly, and annual inspection logs.
  • Assist management in monitoring and controlling daily payroll, budget and schedule.
  • Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
  • Performance management for a team of 15+ including training, and job execution to meet guest service, employee engagement, safety and financial goals.
  • Manage activity inventory and liaise with all other departments to promote a seamless customer experience.
  • Complete performance appraisals and end of season forms; partner with their Manager to approve performance appraisals, disciplinary documentation, or assist with HR activity relating to their area.

 Qualifications: 

  • Must be 18 years of age or older
  • At least 1 year of Guest Service Experience
  • Min. 1 Years previous Leadership experience in a dynamic operational setting
  • Ability to stand for long periods of time
  • Ability to work outdoors for up to 10 hours in various weather conditions
  • Ability to lift and carry 100lbs
  • Excellent guest service
  • Must be able to read, write, speak, comprehend and understand English fluently
  • Ability to work the entire length of the season
  • Satisfactory motor vehicle check and a valid driver's license

 

This is a combined sitting and standing/walking position for up to 10 hours each.  May lift up to 100 lbs. Workers will bend, squat, kneel, climb, twist, and reach above shoulder level on a rare to occasional basis.  Will use hands for grasping and pushing/pulling at a 25 lb. to 30 lb. rate.  Worksite can be up to 100% outside.  Exposed to all temperatures and all moisture ranges.  Hazards are mechanical, electrical, burns, and ice/snow.  Uniforms shirts are supplied.  Sensory skills of vision, hearing, touch, smell, and speech are needed.  Must occasionally make quick decisions regarding the safety of up to 800 guests.  Must be able to maintain control and rational demeanor in emotionally charged situations involving guests and/or employees in situations that may have an audience (i.e., large lift lines). Will perform service recovery and resolve any guest issues. Leadership of 30 staff members.

Mad River Mountain is one of Midwest’s most legendary ski destinations and has long attracted those who know winter is best spent outdoors. Join our team and help provide world-class experiences to our guests, because we know every day can be a snow daywww.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 367768


Nearest Major Market: Cincinnati