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Team Lead - Ticket Scanning - Winter Seasonal

Date:  Dec 31, 2020
Location: 

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

The Ticket Scanning Team Lead is responsible for all daily operations of the Ticket Scanning department.  The qualified candidate should embody professional conduct and demonstrate a high level of guest service to both internal and external guests.  The ticket scanning team lead should be friendly, make it easy, and pay attention to detail at all times.

 

Job responsibilities include, but are not limited to:

  • Scheduling of all full and part-time staff.
  • Development of staff through training, coaching, and driving expectations.
  • Monitoring time and labor in order to align staffing levels to budget and business volumes.
  • Resolve ticket and season pass problems with the help of the ticket office.
  • Professional and effective communication with guests and internal departments.  Frequent contacts include Ticket Sales, Lift Operations, Kirkwood Security, Mountain Safety, and Ski Patrol.
  • Revenue control for all ticket/pass products through verifying on-mountain access for all guest.
  • Investigation of fraudulent season pass and lift ticket usage.
  • Maintain a calm and professional demeanor at all times in stressful situations.
  • Problem solve guest and staff issues with professionalism.
  • Expand understanding of product offerings and scope of services throughout the resort. This role is expected to efficiently answer questions and resolve issues.
  • Maintain safe areas of operation.
  • Follow instructions given by manager.
  • Work on a team environment.
  • Present yourself in a professional manner and adhere to company guidelines on grooming/attire.
  • Maintain an open line of communication with PSS Manager and SRS PSS Manager
  • Have fun!

 
Qualifications:

  • Fluent in all aspects of English – required
  • Three (3) years guest service experience – required
  • Two (2) years of previous lead or supervisory experience– required
  • Prior ticket scanning experience – preferred
  • Willing to work outdoors in all alpine winter weather conditions – required
  • Able to lift 50 pounds.
  • Able to stand for the entire work shift.
  • Able to commit to entire season – required

Learn more about:

  • Employment dates: December 1st, 2020 – April 9th, 2021.
  • Perks: Employee Pass, dependent passes, ski and snowboard lessons, and discounts on lift tickets, food and beverage, retail, and rentals.

 What’s in it for you?

  • Free EPIC Pass to all of our resorts
  • Discounted coupons for friends and family
  • Shuttle bus from S. Lake Tahoe to Kirkwood
  • Discount with select industry manufactures
  • Discounted lodging at our Rock Resort Properties starting at $85/night
  • 50% off Colorado Mountain Express transportation
  • Food and beverage discounts at mountain dining locations
  • Retail discounts at Vail Resorts Retail stores
  • 10-25% off  at our Starbucks locations
  • Unique events! Including concerts, employee meals, employee activities, pro competitions!
  • On site medical clinic with benefits for employees
  • Job Share opportunities to work more hours if needed

 

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.com

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!  

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 270288


Nearest Major Market: California