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Rental Supervisor - Housing Available

Date:  Nov 17, 2022
Location: 

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Winter Seasonal 2022/2023

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

Job Summary

The Rentals Supervisor is responsible for supplying our guests with our premier rental equipment and promoting world-class guest service through each rental/retail transaction. They will be part of a cohesive team with pride, productivity, and professionalism. They will model and adhere to policies and guidelines and will work to maintain the operational and merchandising standards of the company.

 

Job Specifications

  • Housing: Accepting applications
  • Outlet: Kirkwood Village Rentals
  • Starting Wage:  $22 / hour
  • Shift & Schedule Availability:  Full Time
  • Skill Level: Advanced  

 

Job Responsibilities

  • Execute daily operations by opening and/or closing retail/rental outlets, including filling front-line employee positions as necessary, especially during non-peak periods.
  • Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale.
  • Act as a mentor who can train and lead the rental technician team.
  • Demonstrate the ability to communicate professionally to staff and guests. Respond and engage with customer suggestions, complaints, and recognition.
  • Promote product in line with customer's expressed needs.
  • Ensure pricing is accurate and current, including any and all promotions.
  • Fit boots, skis, snowboards, helmets and/or poles to each guest. 
  • Adhere to all policies, rules, and regulations of Vail Resorts.
  • Create and maintain a productive and safe work environment, including implementing and retaining all company mandated safety-related training and assessments.
  • Ensure all retail/rental locations are clean, have updated materials, and present a professional appearance to our guests, staff, and purveyors.
  • Manage administrative needs for the retail/rental employees.
  • Develop, adhere to, and role model the company’s mission, vision, and values.
  • Other duties as assigned.

 

Job Requirements

  • Retail sales and customer service, outdoor sporting goods experience – Preferred.
  • At least 1 year of supervisory experience in a customer service environment – Preferred.
  • High school degree or equivalent.
  • Must be at least 18 years old – Required.
  • Professionalism and strong guest service skills, attention to detail and timeliness.
  • Flexible schedule required during peak times throughout the year.  Must be willing to work evenings, holidays and weekends – Required.
  • Previous snow sports rental experience – Preferred.
  • Commitment to providing excellent customer service.
  • Basic computer skills with the ability to learn the register
  • High level of interpersonal skills to ensure: teamwork, high level guest contact, and commitment to guest service.
  • Must demonstrate ability to receive and give direction and act upon it.
  • Must be mechanically inclined with the ability to use hand tools and power tools on a daily basis.
  • Willing to become certified by ski binding manufacturers.
  • Ability to communicate effectively with co-workers and guests in English.
  • Ability to comprehend and apply specific company designed methods and protocol.
  • Friendly, personable, and comfortable working with people.

 

 

 

 

The budgeted range starts at $22.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 490758


Nearest Major Market: California