Rental Associate

Date:  Sep 19, 2023

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Holiday Help Winter 2023/2024


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits


  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:


  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

Rental associates are responsible for generating sales through world-class guest service through assisting customers with rental equipment providing our guests with gear and services for the ultimate outdoor experience.   


Job Specifications:

  • Expected Pay Range: $20.00 - $21.35 / hour
  • Shift & Schedule Availability: Holiday Help
  • Skill Level: Entry Level


Job Responsibilities:

  • Provide excellent guest service at one of our retail shops  

  • Fit guests with equipment - we'll train you! 

  • Explain to guests how to operate rental equipment, safety practices, and guest responsibility for the equipment during the rental including length of rental and return options  

  • Work together with teammates to maintain safety standard                 

  • May include other duties such as cashiering, retail sales                   

  • Other duties as assigned    


Job Requirements:

  • Ability to work a flexible schedule; including nights, holidays and weekends  

  • Commitment to exceptional Customer Service 

  • Maintain a working knowledge of products and trends within the industry  

  • Ability to stand and move in an active, team-oriented environment for extended periods 

  • Must be able to communicate fluently in English      


A Retail Associate is a flexible employee who often works across multiple departments and in various roles which could include one of the following:

  • Resort Activities
  • Retail Rental operations
  • Food and Beverage Support
  • Ticket sales or scanning
  • Lift Operations
  • Base Area Operations


Holiday Help Scheduling Requirements:
100 Service Hours per winter season required, which can be done in the following 3 different ways:

  1. 100 hours worked over Christmas thru the New-Year Holiday

  2. 100 hours worked as a 5-8 hour shift once a week on a Saturday

  3. 100 hours worked over Thanksgiving, Christmas/New-Year, MLK weekend, President’s week/weekend, Spring Break and/or Easter holiday


The expected pay range is $20.00 - $21.35. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  497318
Reference Date: 08/21/2023 
Job Code Function: Rental Operations 

Nearest Major Market: California

Job Segment: Entry Level