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Product Sales Lead - Winter Seasonal

Date:  Nov 13, 2021

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Winter Seasonal 2021/2022

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.com

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!  


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Job Summary: The Lead Product Sales Specialist for Kirkwood Ski and Ride School oversees the daily sales and reservation operations and assists the location Supervisor with tasks.  The position will maintain and oversee the Experience of a Lifetime service for all staff. They will be involved heavily with sales and the assistance of location PSS Agents on computer and guest service needs.  This position will be involved in the daily organization of reservations for the next day and will work closely with location supervisors on staffing levels and lesson sales and placement.


Additional job responsibilities include (but are not limited to):

  • Follow and maintain all SOP requirements
  • Help run the daily operations of Ski School: opening, placement of staff, money, tickets, closing of POS’s, supplies needed for operations
  • Must have greater knowledge of all Ski & Ride School products and procedures, RPOS functionality.  Must be able to extract information about individual transactions
  • Organize and delegate the processing of Advanced Reservations
  • Help frontline staff with complex transactions and resolving customer service issues
  • Ensure a high level of customer service is maintained at all times
  • Will be responsible for the initial customer service needs
  • Will be responsible for all refunds done on a daily basis in person at the location
  • Cash/SOX regulations with RPOS and procedures
  • Conduct frontline staff transactions audits to ensure procedures are followed
  • Must maintain a professional appearance of the location front and back of the house
  • Other duties as assigned


Job Requirements

  • Be able to communicate effectively in a loud fast paced environment- required
  • Previous cash handling experience- required
  • At least 1 yr. experience leading a team- recommended
  • Lift 25 lbs- required
  • Work all holiday and weekends - required
  • High level computer knowledge, Microsoft office - required


What’s in it for you?

  • Free EPIC Pass to all of our resorts
  • Discounted coupons for friends and family
  • Shuttle bus from S. Lake Tahoe to Kirkwood
  • Discount with select industry manufactures
  • Discounted lodging at our Rock Resort Properties starting at $85/night
  • 50% off Colorado Mountain Express transportation
  • Food and beverage discounts at mountain dining locations, including $5 meals
  • Retail discounts at Vail Resorts Retail stores
  • 10-25% off  at our Starbucks locations
  • Unique events! Including concerts, employee meals, employee activities, pro competitions!
  • On site medical clinic with benefits for employees
  • Job Share opportunities to work more hours if needed
  • Carpool Incentive program


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 362827

Nearest Major Market: California