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Private Lesson Sales Lead

Date:  Jul 25, 2022
Location: 

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Winter Seasonal 2022/2023

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

 

Join us to create your Experience of a Lifetime!

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Summary

The Private Lesson Sales Lead is responsible for providing support in regard to reservations, sales, and fulfillment of Kirkwood’s premier Private Ski & Board School.  This is a small and tight knit department that works closely as a team to help create the Experience of a Lifetime for our guest.  As a Lead, you will receive a high level of guest interaction and will be the face of our Adventure, Guiding, and Learning center! We are looking for a guest service oriented individual who is positive, outgoing, operates with a high level of computer proficiency and attention to detail, is well disciplined, takes pride in their work and has a true passion for the outdoors.

 

Job Specifications

  • Starting Wage:  $20 / hour
  • Shift & Schedule Availability:  Full & Part Time

 

Job Responsibilities

  • Provide the direct connection between the Private Supervisor and the SRS sales team, working with the Supervisor to support the coordination of daily private lesson logistics by accurately selling lessons, assigning lessons to instructors and communicating bookings and schedule changes to instructors.
  • Be the direct cover for the Private Supervisor responsibilities on days off and as otherwise required.  During these times you will be required to work directly with all SRS Supervisors and Leadership and provide the link between the guest and instructors.
  • Support the pre-arrival process with individual communication and confirmation for each scheduled Private, contacting the guest prior to their arrival, providing that individual touch point to ensure accurate and exceptional product delivery.
  • Support the daily opening, closing, and Ticket, Season Pass & Ski School offices operations during the winter season. 
  • Support creation and management of sales department schedules to be flexible with operating volumes in order to ensure proper coverage at all times.  
  • Training staff to operate efficiently in our sales system and to be knowledgeable of Kirkwood and Vail Resorts Mountains/Entities 
  • Ensure all employees receive the training, support, guidance, feedback and resources necessary to perform their job duties. 
  • Work with Management team to resolve customer issues and complete the service recovery process as well as supervise sale and return of all related products. 
  • Create a fun and professional work experience while communicating in a courteous and respectful manner to both guests and peers.
  • Support follow through with resolution of guest complaints; handle concerns and suggestions; Manage guest feedback from surveys, emails, phone calls and face-to-face interaction with parents and students.
  • Participate in resort and departmental trainings and development courses.
  • Fill-in for other Leads or coordinators as dictated by business levels or as assigned by manager.
  • Attend and participate in regular meetings of the leadership team and disseminate the information gathered to their own team in a timely and efficient manner.
  • Other duties as assigned

 

Expectations

  • Be a proponent of the Kirkwood Ski and Ride School vision, mission, values, and service philosophy.
  • Hold yourself and staff accountable to the responsibilities outlined in the job descriptions, and be willing and flexible to fill in where ever needed at any time.
  • Possess the ability to remain composed and use good judgement when dealing with customer service situations and scenarios that aren’t clearly defined by department policy and procedure.
  • Be a good example for the sport and industry by managing personal stress levels, maintaining a positive attitude, and communicating enthusiasm for learning and continued professional development through training, education and staying current on industry trends.
  • Assume shared responsibility along with employees and management staff to ensure all employee and equipment storage areas are kept clean, tidy, and required maintenance or supply/ordering needs are taken care of in a timely manner. Work with other supervisors and managers to maintain and update signage/fencing as needed.
  • Gain and maintain a solid understanding of SRS sales procedures and an intermediate understanding of reporting procedures.
  • Work unsupervised in a manner that is professional and consistent with department and company policies and procedures.
  • Allow employees an appropriate amount of freedom and responsibility in the workplace and maintain high staff morale.
  • Perform additional tasks as requested by department Managers, the General Manager, and Senior Management team.

 

 

Job Requirements

  • High school diploma or equivalent
  • Proficient on Microsoft applications and/or POS software
  • Ability to communicate fluently and effectively in English
  • Typing skills with an emphasis on data collection
  • Ability to answer questions and speak intelligently about all resort products
  • Fun, outgoing personality traits
  • Take timeliness and deliverable tasks seriously
  • Cash handling experience
  • Ability to develop a quick rapport with high end clientele
  • Ability to stay calm in busy and stressful situations
  • Must be at least 18 years of age, or 16 years of age with a work permit

 

Preferred Skills

  • PSIA or AASI Certfication or previous Ski & Ride School experience
  • Prior experience with (resort) POS software – Guest Connect
  • Previous guest service experience
  • College Degree
  • Outdoor Enthusiasts

 

What’s in it for you?

  • Free EPIC Pass to all of our resorts
  • Discounted coupons for friends and family
  • Shuttle bus from S. Lake Tahoe to Kirkwood
  • Carpool Incentive program
  • Discount with select industry manufactures
  • Discounted lodging at our Rock Resort Properties starting at $85/night
  • 50% off Colorado Mountain Express transportation
  • Food and beverage discounts at mountain dining locations
  • Retail discounts at Vail Resorts Retail stores
  • 10-25% off  at our Starbucks locations
  • Unique events! Including concerts, employee meals, employee activities, pro competitions!
  • On site medical clinic with benefits for employees
  • Job Share opportunities to work more hours if needed

 

 

 

The budgeted range starts at $20 - $23.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 456257


Nearest Major Market: California