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Greeter/Host - Product Sales and Services - Winter Seasonal

Date: Aug 13, 2019

Location: Kirkwood, CA, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

The Product Sales and Services Greeter/Host is available to help guests with an assortment of questions such as providing resort information, product knowledge, and directions just to name a few. You will be a huge asset on busy days, working the sales lines and making sure guests are in the correct location for their needs. You will provide heaps of information that helps to provide the best experience for our first time guests as well as returners!

The Greeter/Host, as a part of the Product Sales & Services department, is responsible for (including but not limited to) creating a warm and welcoming first impression to our guests by greeting them in our various ticket, pass, and activity sales locations. The position requires providing information, directions, and product knowledge while offering expert advice regarding town and resort services and sharing regional highlights. Follow company/department policies & procedures while interacting with a high volume of guests and effectively managing the queue (line).  The Greeter/Host must pay attention to detail of the operation while being an independent problem solver, ensuring each guest’s needs are met appropriately. Part time and full time positions available.

This position can be located at any of our ticket or activity sales locations.  Locations primarily sell day tickets, season passes and ski and ride school products. The greeter will also assist with guest service and general information about Kirkwood. Candidates should have the ability to retain a significant amount of information and be able to stand outside in high alpine weather conditions.

  • Positive, proactive work ethic and a desire to sell/up sell Ski and Ride School Products.
  • Ability to work on a team and maintain a positive attitude.
  • Ability to speak, read, and communicate in English.
  • Must enjoy working directly with guests for a majority of the day.
  • Must be able to arrive to various location around the resort on time, regardless of weather conditions
  • Previous work experience in Guest Services is preferred.
  • Comfortable working in fast pace work environment.
  • Comfortable working outside for extended period of time.
  • Comfortable standing for long periods of time.
  • Willing to commit to a work schedule which includes working weekends and holidays.
  • Lead team efforts in capturing/tracking line wait data in location and utilize to improve location's GX scores.
  • Willing to make seasonal commitment through the end of the season
  • High School Diploma or GED- required.
  • Must be 18 years or older.
  • Work Schedule: Sales agents will work a 4-5 day work week depending on business volume, all work shift start at 7:30am on weekend and holiday times and 8:00am non holiday times. Work hours fluctuate based on business volume average work hours are 3-8 hours per day, peak periods will be more. All staff is required to work all holidays and weekends, which includes 2-3 weeks around each holiday: Thanksgiving, Christmas, New Year’s, Presidents, MLK, Easter, school spring breaks.
  • A few part time positions will be considered. Part time work will be 2-3 days a week, 3-7 hours per day, holidays and weekends are required and work hours will increase.

 

 

Benefits include:

  • Free Ski passes for employees and dependents
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf
  • Medical, Dental, and Vision plans (full-time positions)
  • 401(k) Retirement Plan
  • Excellent training and professional development

 

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.com

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!
OR
If you would prefer to drive AND want to make some extra cash, you will definitely want to participate in our Employee Carpool Program! Make up to $25.00 a DAY just for driving your fellow employees to work!

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 171413


Nearest Major Market: California