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General Manager, Kirkwood Inn

Date:  Mar 31, 2021

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Year Round (10-month)

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Job Summary:  Join our Food and Beverage team as a General Manager, responsible for general oversight of your location. This position will ensure all F&B standards are upheld while providing an extraordinary dining experience on a daily basis for the Kirkwood resort guest. The General Manager position is responsible for the day-to-day operations and management of the restaurant. Note that due to recent operations changes we may not open this location next winter. The position may shift to a different location within Kirkwood F&B for the 21-22 winter season.


Location Description: The Kirkwood Inn is a historical landmark located just outside of the Kirkwood Resort Valley on scenic CA Highway 88. Rich in character and history, this 50 seat casual sit-down is open 10 months out of the year, offering après and dinner during the ski season and lunch and dinner during the summer. The Kirkwood Inn menu features mountain-smokehouse fare and has a dedicated local following due to its iconic location and historic presence.



  • Oversees the restaurant at all times to ensure high-quality guest service and experience.
  • Pro-actively manages location’s financial performance through monitoring of financial reporting, participation in annual budget review process and monthly financial reviews. Responsible for driving contribution margin through appropriate management of labor, operating and cost of goods expense.
  • Coordinates efforts of all food & beverage personnel; assures adequate staffing and supervision.
  • Consistently completes operational audits to ensure location is operating to standards.
  • Assures completion of necessary daily financial paperwork.
  • Scheduling with considerations to business volume and labor budgets. Accurate management of employee time and labor.
  • Responsible for location opening/closing including accurate cash handling procedures.
  • Coaching and monitoring FOH and BOH staff to uphold company and resort standards.
  • Follow all Environmental Health guidelines, Serve Safe best practices and Vail Resorts safety standards
  • Maintains a high standard for overall lodge/restaurant appearance and cleanliness.
  • Maintains adequate inventory levels of all products according to business levels through accurate ordering and participates in monthly inventory counts.
  • Maintain consistent and meaningful communication with staff through meetings, emails and 1 on 1 conversations.
  • Involvement with various internal departments and committees as deemed appropriate by manager and supervisor.
  • Ability to attend work in winter weather environment.



  • 3 years previous food and beverage management experience
  • Serve Safe Certification (or ability to obtain within first 30 days of hire)
  • Tips certification and Food Handler certification within 30 days of hire
  • Intermediate computer skills; Microsoft Office Suite, POS software, Ordering software, T&L software
  • Excellent communication and guest service skills.


Other job duties of this position include, but are not limited to:

  • Candidate is responsible for ongoing training of company Brand Standards. 
  • Responsible for the guest satisfaction, upholding standards, and financial performance of the food and beverage operation.
  • Responsible for scheduling, hiring, discipline of all food and beverage staff.
  • Operate facilities at proper staffing levels for all seasons.
  • Responsible for timely Payroll exceptions, approvals, and approval of all labor distribution reports.
  • Ordering and inventory control of restaurant food and beverage as applicable.
  • Make sure facilities and employees have necessary tools and equipment to effectively do their jobs.
  • Ensure that operation fully supports initiatives with corporate strategic partners by giving outstanding representation to their product.
  • Financial Responsibility: develop, implement, and manage controls for Labor, Cost of Sales, and operational expenses to attain budgeted and forecasted figures while maintaining quality standards.  Participate in forecasting and budgeting.  Review, analyze, and explain variances in Profit & Loss statements.  Perform billing and payroll, in a timely & accurate manner, including calculation of gratuity distribution. Routinely check product sales mix and work with the culinary team to create unique offerings within our budgeted COS targets.
  • Human Resource Responsibility: hire, train, develop, appraise, and discipline staff following company procedures.  Post any jobs using requisitions.  Hold monthly staff meetings and training for the proper techniques and etiquette. Monitor staff performance through coaching, counseling, and progressive discipline.  Define performance standards and continually work to provide an experience of a lifetime for our staff and guests.
  • Product Management: effectively inventory, purchase, and manage all necessary resources to maintain and/or improve quality standards. 
  • Hold staff accountable to Company standards including TIPS alcohol procedures, CA food handler’s certifications and all internal training requirements. 
  • Leadership Responsibility: Lead by example.  Participative management style with hands-on work ethic.  Form cohesive team encompassing all staff members.  Daily supervision of all staff members.  Verbally communicate, in a calm, positive demeanor, during the course of all functions with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest.
  • As Vail Resorts employees, we hold ourselves accountable for living these foundational values every day in everything we do:


Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.com

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!  

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 298029

Nearest Major Market: California