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General Manager, General Store - Kirkwood

Date:  Feb 8, 2021

Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 



Join our Food and Beverage team as the General Manager for the General Store at our Kirkwood location. This position is responsible for primary oversight of the General Store, a small retail operation with deli and coffee bar components. Additionally, the role has oversight of ancillary operations at the Jets Hangar Quick Serve, Red Cliffs commissary kitchen and the Red Cliffs Club banquet space. This manager will ensure all F&B standards are upheld while providing an extraordinary dining experience on a daily basis for the Kirkwood resort guest. The General Manager is responsible for the day-to-day operations, employee management and financial performance of the restaurant.




  • Oversee operations to ensure high quality guest service and experience.
  • Responsible for location opening/closing including accurate cash handling procedures and assures completion of necessary daily financial paperwork.
  • Follow all Environmental Health guidelines, Serve Safe best practices and Vail Resorts safety standards.
  • Maintain a high standard for overall store and lodge appearance and cleanliness.
  • Maintain adequate inventory levels of all products according to business levels through accurate ordering and participates in monthly inventory counts.
  • Responsible for several service styles within the same building: retail operations at the General Store, quick service cafeteria at the Jets Hanger, and event space at the Red Cliffs Club.
  • Operate facilities at proper staffing levels for all seasons.
  • Ensure facilities and employees have necessary tools and equipment to effectively do their jobs.
  • Ensure that operations fully supports initiatives with corporate strategic partners by giving outstanding representation to their product.


Budgeting, Finance, and Inventory Control

  • Pro-actively manage location’s financial performance through monitoring of financial reporting, participation in annual budget review process and monthly financial reviews. Responsible for driving contribution margin through appropriate management of labor, operating and cost of goods expense.
  • Participate in monthly forecasting and budgeting. Review, analyze, and explain variances in Profit & Loss statements. 
  • Perform billing and payroll, in a timely and accurate manner, including calculation of gratuity distribution.
  • Routinely check product sales mix and work with the culinary team to create unique offerings within our budgeted COS targets.
  • Consistently complete operational audits to ensure location is operating to standards.
  • Place orders and control inventory of restaurant food and beverage as applicable.
  • Execute monthly stock inventory and submission to Inventory Accounting.


Leadership and Training

  • Coordinate efforts of employees to ensure all company standards are being met and assures adequate staffing and supervision.
  • Responsible for scheduling with considerations to business volume, revenue and labor budgets along with accurate management of employee time and labor.
  • Responsible for scheduling, hiring, discipline of location staff.
  • Holds daily/weekly/monthly staff meetings and training for the proper techniques and etiquette.
  • Monitor staff performance through coaching, counseling, and progressive discipline. 
  • Define performance standards and continually work to provide an experience of a lifetime for our staff and guests.


Human Resources

  • Responsible for timely payroll exceptions, approvals, and approval of all labor distribution reports.
  • Hire, train, develop, appraise, and discipline staff following company procedures. 
  • Post any jobs using requisitions. 
  • Hold staff accountable to Company standards including TIPS alcohol procedures, CA food handler’s certifications, CAL OSHA safety requirements and all internal training requirements. 



  • Maintain consistent and meaningful communication with staff through meetings, emails and 1-on-1 conversations.
  • Collaborate and communicate with various internal departments and committees as deemed appropriate by manager and supervisor.
  • Verbally communicate, in a calm, positive demeanor, during the course of all functions with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest.



  • 3 years previous food and beverage management experience
  • ServSafe Certification (or ability to obtain within first 30 days of hire)
  • TIPS certification and Food Handler certification (or ability to obtain within 30 days of hire)
  • Intermediate computer skills: Microsoft Office Suite, POS software, ordering software, Time & Labor software
  • Participative, lead by example management style with hands-on work ethic
  • Excellent communication and guest service skills
  • Ability to attend work in winter weather environment


Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.com

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!  

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 285288

Nearest Major Market: California